DisputeBeeCredit repair software platform for consumers and professionals.
DisputeBee (disputebee.com) has 66 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Najmah S.
Worst company ever to still your money and use they have no real live customer service they say there gonna process your refunds and still don’t need ever use this company u have to buy more things after u buy into it so don’t waste your time it’s 100% fraudulent
Peter
Customer service is non existent. Literally there isn’t a human to respond to you.. I’ve left 10 voice messages, 15 emails and 15 chat attempts. Not one response in three weeks. You just get shuffled around with AI prompts and false promises of live help. I wish I could give fewer than one star
Julian G.
I have had this program for less than a month. It is reasonably user friendly and cost effective. Unfortunately, the customer support is really lacking. It takes days for a response and I am currently on my 8th day of waiting for help. I have tried using the chat box, emailing support, and even attempted to call. Well it's been over a week and I am no closer today than when I started. Not able to fully enjoy this product I'm sad to say.
Response from DisputeBeeDec 14, 2025
Hi Julian! We're sorry to hear you had this experience. Our support team replies to most customer service requests within 24 hours, but there can be delays from time to time such as holidays like Thanksgiving. From checking our records, your most recent support request has been successfully handled by our team already. If you still need help with anything, please let us know and we'd be happy to help.
JAMES
I SIGNED UP FOR THE SERVICE. DID EVERYTHING I WAS TOLD TO DO. GET TO THE PAYMENT TO START USING IT EVERY DEBIT CARD I TRIED TO USE WAS COMING BACK DECLINED. THEIR REPLY WAS TO CONTACT YOUR BANK, MY BANK WAS NOT THE ONE DECLINING THE TRANSACTION. THEIR SYSTEM IS SCREWED UP AND THEY KNOW IT. DO YOURSELF A FAVOR AND DON'T USE THIS COMPANY. YOU ARE WASTING YOUR TIME AND MONEY
Balraj G.
Letters generated by AI are easily recognizable that it has been written with the help of chatgpt or such Ai apps, makes your account flag fraudulent by the credit bureaus. Takes 40 days to take action. if you make any mistake on the attack action you will have to wait another 40 days to fix it and will have to pay $50 for that. Wastes your time, money and flags your account as fraudulent as every user uses copy pasted letters generated by AI except the name and account number. TOTAL SCAM. And they claim 110% money back guarantee which is false claim with so many conditions. They never refund.
Response from DisputeBeeDec 14, 2025
Hi Balraj, we’re sorry to hear you had a frustrating experience. However, credit bureau dispute timelines aren’t controlled by DisputeBee. Credit bureaus typically have 30 days to investigate, and in some cases that can extend (for example, if additional information is requested). If a dispute needs to be corrected or re-submitted, the bureau generally treats that as a new dispute, which can restart the timeline. Additionally from looking up your account, a full refund was provided to you. If you need help locating the refund on your card statement, please feel free to reach out to our support team at [email protected]. Thank you!
James
The support team straight up sucks. Very slow to respond. Took over 15 hours to respond and I had to send another message just for them to respond. I tried setting up the individual plan only to receive declined multiple times using different bank cards. It wasn’t my bank that was declining it was their website not properly working. Do yourself a favor and don’t even waste your time creating an account. Go with someone else. I surely will.
Brandon N.
I sent 3 messages to disbute bee and never heard back not one not a good sign. If I an not a memeber now can you imagine if I was a member and not get help when I need it?! I was excited when I saw some of the reviews but after not being responded to I question the reviews. Communication is really poor.
Mecca
I avoided writing my own letter out of fear that it would be too basic and simply lack the proper terminology necessary to make a strong case. To my dismay, I just paid $25 for disputebee to write laconic letters consisting of about 6 sentences, most of which uses aggressive language. Not to mention, one letter demands a signed consumer contract, which, a quick trip down the credit rabbit hole will show is pretty easy to furnish. Requesting the purchase agreement, confirming that the current debt collector actually owns the debt, is more effective. Nonetheless, if THESE are the letters consumers are submitting, it seems I will A OKAY on my own.
Response from DisputeBeeMar 15, 2024
Hi there! We're sorry to hear you were unsatisfied. After locating your account, it looks like you may have accidentally selected the wrong dispute reasons for your letters instead of using the default selected reasons which are automatically chosen for you. This is why you ended up with the letters you are seeing. We recommend that most users stick to the default selected dispute reasons since this will result in the best experience and the most accurate letters (plus it's the easiest option since it's automatically done for you!). Nearly all of the letter templates found in our platform are much longer than 6 sentences, and they are all based on consumer protection laws such as the FCRA. Our templates cover many different types of accounts such as collections, charge offs, late payments, bankruptcies, inquiries, other derogatory accounts, and more. We also have a full set of tutorial videos which will walk you through the platform from start to finish, and we highly recommend watching these videos. Our customer support team is always available to assist if you ever need help or have questions. If you’d like help creating new letters, please reach out to customer support using the chat bubble inside your dashboard, and our team is here to help. Thank you!
