customer
Have been billed multiple times for a…
Have been billed multiple times for a yearly subscription. Over 6 yearly subscriptions submitted for the one service in 2 weeks
Response from Display NOW Digital SignageJul 27, 2026
Hi Nick, we reviewed your account history. It appears you have multiple people sharing the same login and even your email which we do not recommend for a variety of security reasons. If you put everything into a Group, you can invite people to collaborate and then changes show up in our Activity Log. It looks like Kylie was needlessly adding new screens. Since we bill per screen, a warning is very clearly shown before the purchase goes through (that triggers a pro-rated charge given you are on annual billing). Hannan from our support team reversed all of the charges and helped clean up your account immediately upon request. You do not need to add new screens every time you upload media. We are open to feedback on how we can improve the user experience. Please email us and I'm happy to review it. Thanks - Chris