Discovery BenefitsReviews of discoverybenefits.com

Wex offers the worst customer service. We're having an issue with our reimbursement for 2021. The first person looked into the situation and was able to find the error originated and she said she'd start the process on getting it corrected. My husband didn't get her name because he was excited thinking everything was resolved. Two weeks later -- nothing. He called back today and the person wouldn't look into it for more than 5 seconds. He got pulled up his W2 to confirm the contributions and called them back. The third person gave the same 2 second glance at the account and gave the same line. We asked if he could look at the notes on the account for more details. He said, "I see the notes but that person probably didn't know what they were talking about". We asked to speak with a manager. We were told someone would call us back tomorrow. Yeah, not holding our breath over here. Here's to hoping the HR department will switch vendors next year. Wex is horrible!!

I would leave no stars if possible. If your company says they are going to use this HSA then the only advice I have for you is DO NOT USE THEM!!!! You will waste any savings in sending in redundant receipts, checking emails that say they are denying good claims until you send in the redundant receipts. They don't take provider receipts, they make you call and get other receipts and send them in. I have a family of 4 and it is literally a full-time job. Companies should fire them because employees waste company time scanning, calling doctors and sending emails---ALL ON COMPANY TIME. I meant to drop it this year and missed the deadline so it is back to a wasteful year. (and sometimes they won't even pay things like contacts and glasses with proof!!!!!!!!!)

I hate having a FSA or HSA due to IRS requiring not only a receipt, but a receipt with detailed description of services. So everytime I use my card, they ask for me to contact my doctors/clinics for a statement of benefits. I have went around and around with trying to get what they need. And everytime I come back with an incorrect receipt. Why can't Discovery Benefits do it themselves?

Everything people say about this company is true. They require receipts for EVERYTHING. I went to an Urgent Clinic and they needed a receipt. I understand the IRS requires proof but some place are a no brainer. Stay away from this company!

I am an active Discovery Benefits client, and I am required to verify almost EVERY transaction with a highly tedious receipt verification process. I spend more time, headache, and energy tracking down receipts for Discovery Benefits than the return on investment. I've quit paying into my fund. They're the absolute worst, and have been nothing but a pain since day 1.

There was almost $6000 in my husband Health Savings Account (HSA) disappeared in Discovery Benefits HSA account. When my husband withdrew the $6000 after leaving a previous employer and requested to have it sent to his personal HSA. Discovery Benefits (DB) sent it to a wrong bank which we had no account with. DB won't take care of. I have spent countless hours for 3 weeks talking to 13 DB representatives. I got a bunch of runarounds. They said they would have a supervisor call me which they never did. I would like our money in our account back. It is extremely frustrating.

This company is the administrator of the medical coverage plans I currently as COBRA from my previous employee. As of today(December 2020), there is still no information on their portal in terms of the plan selections for 2021(that starts in few days). There is absolutely no communication from Discovery Benefits: despite my phone calls through the entire months of December, I've been only getting "we don't have such information yet" responses after waiting 30-40 min of the call for somebody to take a the call). When asked about the reason for the delay, they answered "we still don't have the information from the company that need to transfer the new plans info to DIscovery Benefits". This has absolutely nothing with the truth: I've inquired with the company and they confirmed in writing that all the required information about the new plans had been provided to Discovery Benefits weeks ago. I am extremely upset as on January 1st, 2021, I will have no medical coverage as a result of this horrible work of Discovery Benefits. This is unbelievable that a company of that size could act is such reckless and offensive manner-no wonder they don't have Facebook page(if they had, they would be flooded with negative reviews). I am still hoping some level of executive management finally comes to sense and actually looks into this matter-the time is almost over for 2021 selection. Boris

Disappointing platform especially for employees using FSA and seeking reimbursement. Constant issues with password not being correct Unable to speak to a human on the phone Time zone with users in EST since they are in UT. Just poor quality all around for people who have used more performing FSA platforms and especially those who like to submit expenses and not pay with their debit card. Very disappointing and frustrating. Requested a password reset - they sent me 27 reset codes in individual text messages - back to back. Utmost INCOMPETENCE.