FlowReviews of discoverflow.co

The service is so bad 👎 it doesn't work at all an the plans are at a higher price and they still don't working. If i could leave zero stars i would. Flow needs to do better

I have been without service since before January I've called and visited the stores multiple times to get a technician I've been told 3 to 5 working days and still no internet and your customer service rep is gonna tell me to continue paying my bill until y'all fix the service that's nonsense

GET RID OF THAT SHITTY IVR SYSTEM!!!!!!!!!!!!!!!!!!!!!!!!! I don't have time to waste with a damn robot!! You don't get many options to select from and you cannot get connected to any Live Agents anymore!! I have been experiencing this over a month now!! Hence, my issue is still unresolved!! All Flow wants to do, is to use the IVR to reroute you their WhatsApp chat whilst you're waiting to be connected to a Live Agent!! The bot repeatedly asks you if you would like to be assisted with a WhatsApp Live Agent, which there are no Live Agents. Just a Virtual Bot Assistant with robotic selections!!! So they dont want you to wait online in peace to be connected to a human Customer Service Agent!!!! I would never recommend anyone to Flow.....and I am very serious about that!!

I have 2 accounts. One account us 50114460. It is under someone else's name, I neither took home service out nor signed any papers to place it in my home. After 9 months, I am still being charged for this case of fraud. Secondly, although not told to the consummer, upon trying to credit my mobile phone account, I am rendered helpless because it appears I am being charged for making a top up to the plan. Their AI system does not give you any help because it gives you a narrow selection of topics. The idea of "fraudulent account" only resulted in my being cut off. Be careful. The phone app is worthless. What is the old saying? "We are the phone company and don't care". Difficult enough being partially blind, but their customer service is garbage. If you are foreign, sign up with consummer cellular. Reputable, honest, good infrastructure. I feel sorry for the Jamaican, this firm can't care less for its' customer. I doubt after 10 months, nothing has happened and nothing ever will. Just run from this company, no sense of shame or integrity. FINALLY, they only offer help if you have WHATSAPP. Cute, I fear social media having been ripped off years ago, slamming shot access to credit info in the USA. Fyi. Dr J P St. Elizabeth's Parish Jamaica

I usually wouldn't leave reviews about my issues nor bad experiences but the upgraded flow voice recognition system is literally the worst. There's no way to get connected to a live agent while trying to handle mobile issues. After selecting the options that corresponds with your issue the system informs you that you can request to chat with a live agent but no one ever reaches out. I decided to use the flow WhatsApp number to get connected with a live agent and each time I got through to an agent they are no different from the robot because they keep repeating the same thing and after I've provided them with my issue and all the required information they then say "Thanks for sharing these details. Having reviewed your inquiry, I will need to connect you with one of my colleagues to further assist. Please give me a few minutes to update them on our interaction. Thanks for your patience and have a great day". This has been happening with every live chat agent today and as a flow customer for years, I'm truly disappointed with the service that was given

Would like to give no stars. Christmas day no internet..boxing day no internet. No text re outages no customer service. Extremely poor service being given to Barbadians.

I have one question, how is this company still in business, and where did they find the people that work there? I do not think any customer service representative could get any more disrespectful, they act like they are from some countries that do not like our kind and are just here to make some money using our own people as weapons against us. That is the only explanation as to the reason why FLOW treats customers with such scant disregard, it is so unreal how they behave. This company is certainly not owned by anyone in Jamaica or from Jamaica.

Flow Jamaica is the worst dis service in the entire world they been interrupting the idiot service its like dial up service and they have excuses for everything people start switching your service away from them downgrade you bundles its not worth it i will be going with starlink no matter what