FlowReviews of discoverflow.co

They better stop with advertising and commercials and put this money in their service. The service is just as bad as there products. The only reason I stay is that I cannot switch my existing phone number to another provider.

I have been a flow customer for years an throughout the years there services have gotten worse an worse to the point were I had to switch to digicel and as of recently its seems as if they're stealing/deducting credit off of my flow sim which I got about a month now keep in mind I do not borrow credit because I have no need for it nor do I want it but I top up my flow sim regularly an every weekend they keep sending SMS messages saying I only have a balance of 0.01 which makes absolutely no sense this has gotten out of hand and this cannot continue ive reached out to there quote "Customer Service Team" quote" pay robot every single call a robot" and ive yet to get a response so now it really seems as if im supposed to just stop using flow services overall because there main service is usually use is the WiFi an now there's no WiFi post hurricane an I see now efforts being made to renew these Services an the other only thing a plan which quite frankly never yet a work ive yet to activate a working 'FLOW" plan. I dont know if flow read these responses but something needs to be done and my unused credit needs to be returned not of which was free credit is not free an I refuse to waste my money purchasing it for it to be stolen/deducted.

Its been 5 months no internet in Dunbarton Discoverybay. No flow technician running any wires to fix the big issue reported several times to flow customerservice. All they do send someone to your house to look and tell you the same thing. That "its a big issue on our box on the pole. We are working to resolve". Yet you dont see anyone working on the issue. They all claim they escalate the reports of no wifi in the area but it remains the same and they have the gall to be charging you monthly and stating its automatic. How can you charge for no service. The OUR should look into this.

One star is still too much. No internet for a week and called the support every day several times. Never someone picked up and if you choose the "faster assistance by whatsapp" that they call you back, this service call never arrives. The poorest service i've ever experienced... wait... there is no service... how should that be called... maybe ignorance or so.

The absolute worst customer service in Jamaica. The service is exhausting and ineffective they use WhatsApp so they can avoid our problems start talking to us and just disappear and when your on call the wait time takes ages and they try multiple times to WhatsApp where they will dismiss your issue

I have used Customer Services online trying to assist my mother. I always have the same poor service. When using the online system it takes ages to get through, then when I do it will take at least an hour for the officer to take my details because of the long waiting in between waiting. Flooding that I then get told that I will have to be transferred and would inform the next officer of my problem. I have to wait again then when the officer is online I am asked for my details all over again. I wasted over an hour online to achieve no progress stuck at the same stage, its ridiculous. Jamaica needs some competition and we the public need other choices so that we can go elsewhere.

I didn’t want to waste me breath or no long writing .words will never explain. This company I assume is under no management and under no investors. That’s it.

If I could give Flow 0 Stars, I would. I don’t understand how Flow is one of the biggest service providers. They are incompetent and ridiculous. This company need dissolving.