Regina E.
If I could give zero stars I would.
If I could give zero stars I would. We've been trying to get this fixed for two weeks now. Finally last week we went to flow office and exchanged our 0.00 speed modem for another. The "new" modem has a speed on 0.05 megs. We're unable to receive emails, unable to even stream u tube. Calling customer service after waiting on hold for 45 minutes and got told to reboot the modem....yeah, that does NOT fix anything. Tried customer service via what's app from a friend's house four days later I'm still waiting for a response. To sum it up, flow has no issues letting people pay for internet, the issue is that they're also extremely unwilling to provide the service they take money for. In my opinion, flow is a scam, it's not internet that's usable and yet, it's sold as high speed. I'll be closing my account. Thank you for absolutely nothing!