FlowReviews of discoverflow.co

Once again we sat here all morning with no phones, no TV no internet, no WiFi. It’s a regular occurance, Flow is a diabolical, poor service. No telephone number to report a fault, the only number now being a payment line and the supposed customer service number is off island and unobtainable, ironically even from our Flow mobile!!!! And as for the email address info@ etc.etc….. good luck with that because they just bounce back. We have had enough of this dreadful service and will be defecting to Digicel as soon as possible. Despite the assurances of Randy Rajkumar, who responded to our complaint last time and somehow (or was it just a fortunate coincidence?) briefly (a whole week) we enjoyed fewer breaks in service (I say fewer as they were still happening, just not every two hours) with increased range (to another room, woohoo!) he has now disappeared off the face of the earth, uncontactable, uninterested and we are back to the p*** poor service we have endured for the two years we have been Flow customers. The one star review is generous as there is no option for zero stars.

1) Internet service came with too many of boxes. Cluttered my bedroom. 2) Installers left cables hanging from my living room and bedroom ceilings. 3) TV service never worked properly, it buffered every 15 seconds. 4) Internet connection dropped consistently, multiple times every day. 5) After a month of trying their service, when I called them to come pick up their stuff, customer service was not polite or helpful. 6) When they did finally pick up all their boxes and remotes and cables, they left mounting fixtures all along my cieling. They're still stuck in my walls to this day. A constant reminder of how much I love Logic. I will happily pay more for better service. Avoid Flow at all costs until they get their act together.

The service is so poor like I am literally irritated, like you purchase a seven day plan the service is extremely slow an it gets worst as the days go by. Like I can't watch a show in peace because it's not working. If I could give flow zero stars I would. So disappointed

There are so much problems with this wifi like all of a sudden it drops at random times and even when connected everything moves slow

Update on my experience with Flow. Decided to go to the office at Sovereign Center where I had set up account. The rep apologized and said that when I purchased the 28-day plan, the cashier should have activated it but never did so. She advised that this would now be taken care of. This was on Wed, May 22 yet still nothing done at this point on Fri, May 24. Called their customer service number (100) and waited patiently on line. Eventually a rep answered who told me that he could not pull up my account and it could be a systems issue so he would transfer me to another associated. He promptly hung up. Calling them AGAIN and was told that the associate at Sovereign who had promised to activate the plan and give me the credit never did so and did not notate the account. Guess since Jamaica is a banana republic, the corporate entities do not care how they treat their customers.

I can say one of two things. I am very disappointed with the service I am receiving from this carrier. Customer service is horrible. Untrained staff are not able to provide assistance. I work in a customer service environment and trust me!! Flow only hired people for coverage sake. How can you scheduled a technician for a specific time of the day and it’s a no show!!! Without a call or text message?! Flow is not flowing!! Do better!!

Light went and now the wifi is not functioning as it should. Light went two days ago..I am displeased😐

They have the worse customer service agents. Right now I’m on hold with shan girl this is ridiculous. Not even to say hey I’m working on this for you she is just hoping I drop off the line. 20 mins now. I’m changing to so other internet provider this is horrible