FlowReviews of discoverflow.co

Terrible and change the channels om TV. Cant get certain programs even though they advertise them but to bill you as soon as they can. I am getting of them. I am fed up!

Customer service is ridiculously slow! I text, emailed and on their website chat and spent 2 days trying to get the balance on my bill so I can pay it. Kept me on Chat 45 minutes, transferred me 3 times, still no answer to 1 basic question! The worst, least helpful customer service ever! Get it together Flow!

Been waiting 4 days and counting for a technician to contact me to fix a simple issue with my broadband. Constantly given the run around by their customer service department. Was first told the issue would be resolved the day it was reported. Then told it would be the following day. This just keeps on repeating. Customer service are either rude or clueless. AVOID THIS COMPANY for the sake of your sanity!!!

Absolutely abysmal company, like from the dark ages of the internet. Id stay very far away from them . This is a warning to any new clients if you want to get ripped off by all means use Flow

This is one of the worse services i has ever gotten it has been two day since i have been with out internet. When ever i try to call. I am forward to an answer machine saying that they are working on it. My Neighbor has internet. But I do not, and we live right next to each other. This is definitely the worst service ever. So if you can avoid flow, do your best to avoid it, there must be other companies that would do a better job than what they're doing right now. They are worse, I regret having applied for the service.It's the worst.

The customer service is horrible. It’s really bad! In person and over the phone. If you can avoid this place please do. Find another service. Also the customer service lady was asking me could she have my bracelets I was wearing! Unbelievable!!

The WORST!!!!!! company in the world. Agents are disrespectful and don't assist you technicians are charging you to fix the wires at your home for their personal gain. I have been without internet 2 months and is still expected to pay a bill I am beyond frustrated with flow and I am terminating this service

I swear I wouldn't have made the switch if I knew flow was the same Ole cable and wireless I grew up with. Firstly your customer service is ridiculous, agents don't have the same information as the store reps. I mean they see COMPLETELY different information. Also what is with forcing people to speak with your WhatsApp AI???? It's just there to irritate you.... This is my first month with flow, I joined the yard and road plan with TV. I followed the steps online as directed and still had confusion. The technician came to my house with only 1 TV box after I requested 2 and was told I'd only be charged for 1. I went through a hard time getting that sorted out, I had to go to a flow location to put in the request because I was not going to pay for flows negligence with incorrect information. Then I lost my service for a whole week! I couldn't work at home and my old age father could not teach his classes online(no compensation offerred)... Finally I go my first bill which was due 4 days ago and I woke up to a new bill today stating that my current charges has been more than crippled from the 5,096 to 18,956... Now this is where it gets ridiculous because calling their customer service you STRUGGLE to get to an actual person. I even heard their IVR telling me a completely different balance for the account with even a 10,900 payment made the previous month! This is my 1st month in flow!!! And when I got through to an agent she had some kind of Caribbean accent, she refused to listen to me and proceeded to just tell me the same scrap she saw on the system, even tried to tell me that I requested the technician who came to fix the mistake. At the end of all that when I asked for a supervisor the line went dead. As if she didn't want to talk to me anymore.... I FULLY regret switching from digital because at least they know customer service and their system doesn't have half as much errors or problems or technical issues or downtime or none of that!!!! For those who a read this and thinking of leaving to come to flow DONT unless you want more stress in your life.