Discover Financial ServicesReviews of discover.com

Six months ago, I became unemployed for only a few weeks. Since I had NEVER missed a credit card payment with Discover, I decided to call in to see if they had a program that would assist me through my unemployed process. The representative "recommended" the unemployment program that allows them to charge you just a little "interest" each month and you must also agree to pay their set amount towards your credit card bill each month. Also, you have to agree that your account would be suspended for SIX months with no available credit. This sounded real good, so I agreed so I wouldn't miss a payment and fall behind through my unemployment process. I made every single payment, sometimes above the amount due, which was 130.00. To my surprise, when the SIX month was up, and every payment was made on time, I called to see what my available credit would be and when the hold would be taken off my account, and I was shocked when the representative informed me that my account would continue to be suspended and I would not have any available credit until the account is reviewed. When I asked when it would be reviewed, I was informed only ONCE a month. This is NOT what the representative informed me when I signed up for the program. I had no clue that my account would continue to be suspended. If that was the case, I never would have signed up OR agreed to the program. I feel that the program is DECEPTIVE and MISLEADING to cardholders. This is the Christmas season and I thought sure that after meeting all of my obligations that I would have instant access to my available credit. I am extremely disappointed in Discover and how I was misled. I DO NOT recommend this program to anyone UNLESS you're going to be unemployed for MONTHS! I will never agree to ANY of their programs in the future and I will also stop using my credit card from Discover for a while and just use it for emergency purposes only. Enough to keep it active. They were Misleading, DECEPTIVE and spread MISINFORMATION!!! I feel like I am being PUNISHED for being unemployed for just a few weeks.

Discover was my first credit card, and I was a fan. One day I stated getting calls from a bill collector, threatening to tow my truck and other threats. This was annoying, obviously, but also amusing because I had never missed a single payment. So I would tell the collector things like "go ahead", and his reaction was very confused. Well, we finally established that it was a case of mistaken identity. I wrote Discover about this - they were the ones who sent the bill collector - and they never acknowledged it, let alone apologized. They are just a big corporation that does not care about their customers at all.

This creditor is violating your privacy if you try to apply for credit. They are asking applicants to upload front & back of their DL and a copy of their social security card. The DL is ok but my social security card? No way, especially since data breaches are happening more frequently. So because I did not feel it was wise to provide a copy of my SS Card and did not complete the application, they left the application in limbo. They should not have done a hard pull of my credit file especially if I did not submit the application successfully.

Very poor customer service and even though they are online bank, their customer support is very poor. It takes 2 weeks to get a document sent to you because they don't have a physical location. Then the document will come with errors and it will take another two weeks to correct and receive another one. The customer service specialists are unhelpful and absolutely unwilling to listen patiently and try to understand your request before offering an on slew of polite placative statements and unhelpful alternatives. I almost always have to ask for their supervisors every time I call. They will promise to call and follow-back with you but won't. I guess everyone is just trying to get a paycheck and we customers have to suffer for it. I truly regret making this my sole savings account. I would advise anyone not to do that. They definitely don't support and have the backs of customers. Their credit card staff are way better.

After being with Discover for over 8 years, they randomly cancel my account due to inactivity on my account, it was last used in April (6 months) with no warning that the account will be close. I was never late on a payment once and use the account for balance transfers multiple times in the past. They lost a customer forever also cancel my other credit card with them.

ZERO STARS. If I could give negative stars, I would. Terrible credit card company

HARD pull on credit. LIARS said it wouldn't damage my credit at all. It was supposed to be a soft pull.

I didn't realize that Discover can just close your account whenever they want to. I would understand if I didn't pay my bills or was even late. I have never even been late on a payment let alone not pay my bills. They said it was due to inactivity, but that can't be true. They cut my credit line from well over $10,000 to $500! Then, I used it before the close date they said they sent in a letter. I called them before it has even been closed and they refused to keep it open. I am not sure how that can happen. It is probably in the fine print somewhere that I agreed to. There has to be a loophole for them. But, really? Save this for the people that don't pay their bills. Canceling my account affects MY credit. At least leave the small credit line and not cancel it. But, they insisted that there were no options other than canceling. For a company that pretends customer service is a priority, this demonstrates the opposite. I would have rather had a $100 credit line than have the closed account hit my credit. This is just wrong in my opinion - especially the part where it wasn't even up for discussion. In the end, don't even get a Discover Card. It isn't accepted everywhere and you would be better off with another company if they are willing to hurt your credit over helping a customer that has never even been late on payments.