Discover Financial ServicesReviews of discover.com

discover has never listened to my complaints about getting mail. they refuse to use their secure message center for anything other than statements. since they merged with capital one, their service has gotten worse. i recently received 2 letters regarding cd's that are not due until dec & feb. i had written in requesting a reason for this and they only stated that "they are required by law to mail these". but, they could not explain WHY i had gotten these 2 letters (for dec & feb) in AUGUST. they blamed it on the 'system' for sending them out. the thing is, i have had these cd's for about 13 years. are they insinuating that i am too stupid to know what a cd is and what to do with it? i will be leaving discover bank now especially since C1 is in the process of completing the merger. for the record, i have proven to them that through Fed Rules & Regs, it does NOT have to be mailed since they have a secure message center. as for the booklet for the cd's, unless there are major changes to the terms & conditions, only the new changes should be listed and sent through the message center. this company/ bank/ financial institution has been talking down to me a lot more lately, which makes me happy to find another online bank that is TRULY online.

Recently tried to dispute some charges from a company I never subscribed to. Couldn't submit any documents because what do you submit to prove absence of something? The company submitted documents that showed the subscribers name, email address, physical address, and phone number; none of which match my information. Yet Discover decided that that was proof the charges aren't fraudulent and closed the cases in their favor. The person is a different gender, lives pretty much as far across the country as possible from me, and the last 4 digits are from an old card that I renewed about a month before the first charge, but apparently they just keep letting charges on the old number linked to my account go through. Guessing they just use AI to "resolve" issues, because no sane human being would look at charges for an account with 0 matching information and decide that they are the same person.

Due to a Capital One account my account has been closed.

Do not buy large ticket items w Discover, they have no consumer protection and will side with the merchant even if the wrong color item is shipped. I had no idea they would treat me like this. Be Warned

Discover are thieves . Merchant created a loan in error and said they would refund the money but did not. dispute was placed and merchant said they would refund the money, but Discover denied the refund even though the merchant verbally told Discover that I was owed the money, Discover refused to refund the money that was due to me. not only would they not refund the money for services or products I did not receive they also would not refund the continue interest that they’re charging on the fraudulent charge. Discover are crooks.

★☆☆☆☆ I have been a Discover cardholder since 2010. This review relates to a credit card dispute involving a hosted online publication service that was originally published and later became inaccessible. Documentation was provided showing the original publication, archived copies of the publication while it was live, evidence that the publication later became inaccessible, and evidence of multiple attempts to contact the merchant without response. During the dispute process, questions were raised regarding how a merchant-controlled hosted publication should be evaluated once the publication is no longer accessible and the merchant is non-responsive. Additional documentation was requested and provided. The dispute was ultimately denied. The matter was subsequently reviewed again through Discover's executive review process and through the CFPB complaint process. The final response reaffirmed the original determination. My concern is not limited to the outcome itself. My concern is that the final response did not identify the standards, policies, or criteria used to determine that the service was fully delivered despite the later loss of accessibility, the merchant's non-responsiveness, and the absence of any identified policy governing hosting duration or continued availability of the publication. Consumers may disagree with the outcome of a dispute. However, transparency regarding the standards used to evaluate the dispute is important. In this instance, I did not receive a substantive explanation addressing the primary questions raised during the dispute process.

WARNING. discover no longer provides 2 step verification, so your account is far more easily breached. they are the ONLY credit card or financial institution i do business with that does not provide 2 step. given this and other numerous examples of terrible security posted on their site, i am cancelling my card.

Absolutely the worst credit card company out there. SO BAD I actually had to close my account !!! And "customer service" thats a laugh. Very seldom was I able to reach an agent who KNEW what they were talking about !! Discover is a JOKE Doug T Sarasota FL