Discover Financial ServicesReviews of discover.com

My father passed away and my mom has dementia. I have POA (which clearly states I can conduct business on her behalf whether she is incapacitated or not). After emailing and faxing the documents (more than once) I am told NOW they need proof that she is incapacitated. This has been going on since 11/16/22 and each time I talk to someone I get inconsistent information. Each time they receive something via email or fax, they need 5-7 days to review it...and I didn't find out they needed something additional until after waiting each time. In the meantime, the account may be delinquent and be charged additional fees - but I don't know! Prepare for a circus if you need to deal with Discover Card.

Discover Financial, This company does not care about its customers. Just like other student loan companies, they know how to properly align with the majority of their customers and offer them feasible options during a time of high-interest rates and inflation. While federal loans are being given relief and put student loans on hold, private loan companies are trying to nickel and dime their customers for everything. When you offer options that only put the customer more behind on student loans and call it assistance when in reality it just makes the customer pay less for a certain amount of time but increases the payment for them as soon as they start back paying student loan payment that does not solve the problem. Private Student Loan companies constantly try to put a bandaid on the problem instead of offering options to better their customer's situation. It is time you realize that the aggressive and unethical approach you are taking will no longer work. The majority of your consumer audience that is paying for student loans is not getting by because of the economy crisis Americans are going through and the salaries of most middle class workers that are stuck in student loan debt are not seeing increases in their salary to compensate for the amount of money you are forcing everyone to pay. This is why I am looking to refinance my student loans with a company that will actually provide a solution to the problem. I would strongly not recommend this company to anybody who wishes to be treated fairly.

I have asked agent nearly 10 times now. If I pay my charges off by Dec 10th, will I be charged the 16% APR? At this point, I am assuming no, because every single time these fools could not answer a simple question. In fact, every single time I got a different answer. Every. Dang. Time!!!!!! Unreal. I am transferring companies. Already initiated the rollover.. learn to answer simple questions. Pathetic.

After several months of process and submitting a bunch of documents, the loan was denied for the reason "We won't lend to the multiple families house", wasn't the "multiple families house" obvious from the beginning of the application? and you wasted months of time and effort to get all those required documents and gave out personal confidential information.

Received an alert that card was being used in August 2022, called Discover to report it wasn't me. The suspended the card immediately and stated that they'd send a new one, after 2-3 weeks later called to report that I didn't receive it and was told it was due to a paymennt being due that they could not send a card, made a payment and was told it would be sent out, couple weeks later called again to state, card had not been received to be that they could not send me a card unless, I called from the number from an extensive fraud alert, that was placed on my Transunion account, called Transunion, not sure how the fraud alert got there, sent them proof of address, copy of ID and a cover letter, called Transunion to verify receipt, the removed extended fraud alert, called Discover back and was told it wasn't removed, waited a week called back and refused to let customer service rep off the phone, after he told me the same, called Transunion on home phone, verfied the information on speaker while rep on mobile phone on speaker. He calmed his attitude and stated he'd heard and will do a soft transfer so that he can explain to a manger that he heard my conversation with Transunion and that he applauds me on how calm I am after reading the notes on how many times, I've called. Once transfered, I got a Manager on the phone, who stated to me that he told her that I needed a replacement card and they weren't able to send it cause, I had a fraud alert. She was just as unconcerned as all the other managers that I'd spoken to over the last 2 months. I have spent numerous hours on the phone, being transfered to unhelpful managers, having to explain my issue and many departments and inconsistency in the reasons for this issue, never a solution all though, I've done what was expected of me and 3 months later, no results insight.

I wish i could rate them lower, They've sat with my wife's secure card deposit for over a year and been spinning stories of returning the same. Wish collection agencies could bite their masters. The reason we needed a secure card in the first place was we mover from another country for work which meant no credit history. But these unethical practices will catch up to you in the long run.

A disgrace of a company. I wanted a loan of 2000. The hassle I have got. Keep asking for more money. Scam artist

Prior to leaving for basic training, my husband contacted Discover to open a checking account. This would be the account his funds would go into for the 3 months while he was away. The funds that would pay all of his bills as well as half of our joint bills. He intended to make the account a joint account, but was told they were unable to do so, but could not disclose why. I was informed later on that the reason was because I already have an active checking account and can’t have 2. Had this been mentioned, I could have closed my account as it hardly gets used. It was then suggested he make me an authorized user. The only difference between the two is I would not have a debit card, which was fine for us because I’d have his account access where I could transfer funds from his account to mine via the app. Discover completely disregarded his request. Never gave me access. Never mentioned to him that even I I did have access, it would be very limited and temporary. Never mentioned power of attorney paperwork he’d have to sign so I could be given access. I’ve spent several hours contacting them numerous times and kept hearing how sorry they were for the “inconvenience”. Numerous times I was told to have my husband contact them. My husband has no outside contact for 3 months while in basic. My husband now has funds transferring to this account for his/our bills that I have no access to. Bills that could potentially make us homeless, without vehicles or means of necessities. We have two young children together. Because their employee didn’t do their job as it was requested when the account was opened, they’ve put my family’s livelihood at jeopardy and all they’re sorry for is the “inconvenience”. 0/10 would not recommend wasting your time.