Discover Financial ServicesReviews of discover.com

Had a discover secured card for 2 year used it paid it on time carried 0 balance when I closed it. Lost job had to bank7 on other debts but since my balance was always paid with discover. I was in good standing. Apparently I recently decided to see about getting a discover card again. They declined me and don’t offer a reason other than I had an account prior with satisfactory payments. I will be taking my business elsewhere. Definitely not a company to patronize.

I disputed fraudulent charges and they told me the charges were mine. After many calls to the Discover and the company at which the charges were made, I was told that Doscover based this 'confirmation' if charges on information that is public record and which even a bad hacker can find (name and mailing address). Needless to say I paid for someone else's fraudulent activity on the account and I could not get it reversed. Secondly, after updating my mailing address months ago, I have been attempting to close my accounts and they keep telling me they don't have my current address because mail was returned. How is that my fault when I have emailed them the address as well as confirmed it was correct on my account profile just don't do it. Save yourself time and the risk of paying for fraudulent charges to your account because someone has your name and address. I have never experienced such a lackadaisical fraud protection team in my life.

Discover card will allow vendors to steal your money and they are useless when you catch them. They tell you YOU have to get your money back. You better hope vendor refunds, cause I ain't paying hard earned money for nothing!

Would rate a zero if possible. Did a hard credit hit just for a quote. Required estranged wife to be on title of home and mortgage for a home I own alone. Terrible customer service, unwilling to work towards a solution put everything on the customer.

I recently had the most astonishingly terrible customer service experience with Discover, and I feel compelled to share my story to warn others about the shocking lack of empathy and assistance I encountered. Despite being in the Executive Office of Customer Advocacy, Joseph and the Discover team openly acknowledged their ability to address a late payment issue but callously declared they were "unwilling" to do so. This response, or lack thereof, left me questioning if their role truly encompasses advocating for the consumer. The complete disinterest in resolving my concerns reflected poorly on Discover's commitment to its customers. It is abundantly clear that they have zero regard for their customers as individuals. This has undeniably been the worst customer service experience I have ever encountered. I want to emphasize that I will not rest until this unfortunate experience with Discover's customer service is widely known. It is my responsibility to ensure that others are made aware of the lack of support and empathy they may encounter as Discover customers. Discover's handling of my situation has been nothing short of a disgrace, and I implore others to reconsider choosing them for their financial needs. No customer should be subjected to such callous treatment, especially when it could have been a straightforward matter for them to do the right thing.

I applied for a home equity home from Discover Home Loans. I disclosed to the loan officer that at the beginning of application there was a current loan on my home because I knew it would not appear on my credit report. After I had sent in all my documents, I was told that I did not qualify for the loan because I had skipped a payment for one month. I had made 12 monthly payments that year however I had some difficult in the month of August so that payment was missed. The company that I had the loan with didn't indicate the late payment on my credit report. I was never told prior to sending in all the documents that one late payment would disqualify me from getting the loan. I informed the loan officer prior to any documents being sent that another loan was on the property. I don't feel I should have been disqualified for one late payment especially since I informed the representative about the loan prior to sending in any documents. I never received any statement stating this prior to application of the loan that a late payment would disqualify me from getting a loan. Additionally, when I spoke with a supervisor, he stated there is no written statement available. I feel this is an unfair practice on the part of Discover that is used to selectively disqualify certain applicants.

Replying to this review: the exact SAME thing happened to me. I opened the card to build credit and it ended up ruining my credit because they of course close and report it. They sent me the notice that they needed a different address on the SAME DAY of the deadline which didn't even give me time to provide the information they needed. I cannot believe credit card companies are allowed to do this. Another corrupt credit card company. Another corrupt credit card company. I opened an account and had it for about 1 year. I never had a missed payment. I then received a letter in the mail from the IRS, stating I needed to verify my identity. I completed the form in it's entirety with current information, next thing I know the account is closed and reported to the credit bureaus. I called about it, and because I provided my current address and not the address that was on file in the previous tax year, the account was closed with no option to re-open yet of course I still owe the entire balance, etc.

Another corrupt credit card company. I opened an account and had it for about 1 year. I never had a missed payment. I then received a letter in the mail from the IRS, stating I needed to verify my identity. I completed the form in it's entirety with current information, next thing I know the account is closed and reported to the credit bureaus. I called about it, and because I provided my current address and not the address that was on file in the previous tax year, the account was closed with no option to re-open yet of course I still owe the entire balance, etc. If you ever need to borrow money, seek local credit agencies. Do NOT, and I want to repeat, DO NOT EVER use these big credit card companies as the way the conduct their business is in a manner that benefits them solely with minimal consideration for their clients in any way. Go local, boycott big business like this, it is your responsibility as a rational and moral human to do so.