Discover Financial ServicesReviews of discover.com

We have been with Discover for nearly 40 years, but today was a horrible experience. We were notified by Ticketmaster that their massive data breach resulted in our credit card information being for sale on the dark web. I immediately phoned Discover's "fraud" department with the intention to have our credit card number changed. I was told by a very poorly trained "fraud specialist" that since there has been no fraud yet, I only need to call the credit bureaus! WHAT??? That was the worst advice I could have received from a "fraud specialist!" Someone should advise a customer to call the credit bureaus when their Discover card number is being sold on the dark web? That's just NUTS! She refused to issue a new card number for us, so I called back and got a different person who immediately shut down our old number and issued a new number. Easy fix to ease our minds about our credit card number potentially being used for fraudulent purposes. However, we do now have SERIOUS concerns about continuing a business relationship with Discover.

DISCOVER is not a DECENT company. After everything, they just vehemently closed my credit card without any reason. Like, seriously? This isn’t a prank nor a joke by the way. You can’t just ruin someone’s credit card just because you suddenly wake up one day and had a random thought of closing some credit cards.

They have been charging me 9.99 a month for years for Microsoft X-box which I never signed up for or even know what it is! I disputed it and they gave me a very large refund then all of a sudden they took it all back, said Microsoft showed I signed up for it, I signed up for Microsoft 365 but no X-box but the security department at Discover didn't bother to check further, their a bunch of thieves. probably getting a kick back from Microsoft!

Discover is horrible company with horrible customer service. They don’t protect their customers at all. They allowed a Store to take $7000 from me. I was getting my car done at Ceramic Pro and the technician did not complete the job at all. Discover would not get my money back. Do not use Discover. They are not a good company.

I absolutely hate discover. I have reached a point in which I don’t know what to do. 2 months ago, I applied for an Secured Credit card, in the hopes to improve my credit score. I signed up on Credit Karma and got approved. When signing up, I clicked the button to deposit $100 into the account. I remember clearly there was an option to click: -$100 -$200 -$300 -$400 I have even gone back through the process to make sure. Within the hour, I received an email saying that Discover was requesting to withdraw $1000 from my bank account. I immediately called discover telling them I could not afford putting $1000 into the card. The teller was kind and basically told me that I would have to call my bank to stop all payments from discover. I did so and within 3 days, the money had still been withdrawn. I called multiple times and was told that I would have to wait until the card came in, then cancel it, and request my refund. I waited a week until the card arrived, canceled the card, and was told I would receive a check in the mail within a week. It has now been two and a half months and I have yet to receive my money back. I am BEYOND LIVID. None of the employees are on the same page and I have been given a lot of wrong information by almost every employee. Here is a basic outline of my experience: 1- waited a week on check 2- called a week later after not receiving check and I was told to wait another week. 3- waited another week and didn’t receive refund. Called again and was told that whoever told me that was wrong and that I would have to wait two months until I could receive a refund. I then asked to have it expedited and they approved. 4- I was told I’d have to wait a month to receive the money. 5- I waited a month and STILL DID NOT RECEIVE THE MONEY. 6- I called again and was told that I would have to wait ANOTHER month in order to request a refund, which would ultimately be a direct deposit into my account. I waited another month and I have called. I was able to give the teller my information and was approved for a direct deposit refund. The lady told me I would receive my money within 3-5 days. It has now been five days and NOTHING. I called today and was told that the teller gave me wrong information and that I would receive the refund within 16 days. Then, they proceeded to tell me that if I didn’t receive my refund, to give it another month until I could request another one. I am FED up. As a college student that works full time in order to survive and can barely make it, this has SEVERELY impacted my ability to pay for basic human needs and bills. I am so upset and I greatly recommend that no one ever use discover. Making this post is something that is way out of my comfort zone, but I am genuinely at a loss for words. I don’t know what else to do.

They have been pretty good for the last 20 years, right up until the day they were bought by Capital One. Now they can't be bothered to add my wife to my account, allow basic functions (like transfer) and many other problems. The usually helpful customer representatives have apparently been castrated and no longer able to provide even basic useful information. I'd run at this point like I'm doing.

Worst credit card and service. Go with another company. They will take the side of a scammer over you.

If I can give the company a zero, I would! Record keeping, phone conversation, form application and online services are so bad! You can apply online on any account - be it IRA, banking, etc, but it's not guaranteed that your application will be processed or accepted! Really screwed me up big time! Then they'll send the application via email mail that takes 10 days. You can upload the file but it's not going to be guaranteed acceptable! Customer response is like 5-10 days so by then everything is very late. Customer service or supervisors will never accept their issues or even phone conversations. So it's best to put everything including correspondence documented. So I will not deal with them and closing my accounts. Go with Ally bank fast and superb services.