DiscounttodayReviews of discounttoday.net

Response from DiscounttodayFeb 14, 2026

We sincerely apologize for the frustration and the poor communication you experienced regarding your Roomba order. We understand how disappointing it is to wait for an update only to have the order cancelled, and this is not the level of service we aim to provide. The cancellation occurred because we encountered an unexpected logistics issue that prevented us from fulfilling the shipment within our quality standards. While we attempted to resolve the delay, we ultimately chose to cancel and issue a full refund to ensure your funds were not held indefinitely. We are currently restructuring our customer service team and phone systems to ensure calls and emails are handled much more promptly. We appreciate your honest feedback as it helps us identify where we need to improve.

Response from DiscounttodayDec 26, 2025

Thank you for your feedback. We are sorry to hear that you were dissatisfied with our cancellation process and communication. At Discounttoday.net, we prioritize rapid fulfillment to ensure our customers receive their items as quickly as possible. In many cases, once an order is placed, it is processed and handed over to our shipping partners almost immediately. Because of this speed, we are often unable to cancel an order once it has entered the shipment phase. We apologize for any frustration this caused, but our team’s priority was to ensure the item reached its destination as scheduled. We appreciate your input as it helps us refine our communication regarding order timelines.

Response from DiscounttodayDec 26, 2025

Thank you for bringing this to our attention. We sincerely apologize for any concern regarding your refund. Upon checking our records, we can confirm that your full refund has already been processed on our end. Please be aware that once a refund is issued, it typically takes 3 to 10 business days for the funds to reflect in your account, depending on your bank or credit card provider's processing times. We recommend checking with your financial institution to see if the transaction is currently pending. If you need further assistance, please contact us via email.

Response from DiscounttodayDec 26, 2025

We take your concerns very seriously and would like to address them immediately. We assure you that we are a legitimate business and do not engage in the practices you have described. Regarding the discrepancies you mentioned—specifically the receipt amount and the tracking information—we would like to investigate this further. It is possible there was a technical error or a mix-up with the documentation provided by the carrier. To help us resolve this, could you please provide your Order Number? Once we have that, we can verify your transaction, clarify the pricing difference, and provide proof of authenticity for your records. We want to ensure you have full peace of mind regarding your purchase and your data.

Response from DiscounttodayDec 26, 2025

Thank you for bringing this to our attention. We are concerned to hear that you haven't received your confirmation and have had trouble reaching us. Due to the high volume of orders during the holiday season, our communication channels have been busier than usual, and we apologize for the delay in our response. We assure you that we are a legitimate business and want to ensure your order is handled correctly. To help us resolve this immediately, could you please provide your Order Number here? If you do not have it, please provide the Full Name or Email Address used for the purchase. This will allow us to track your order in our system and provide you with an immediate status update and tracking information. We are ready to look into this the moment you provide those details.

Response from DiscounttodayNov 16, 2025

Thank you for your feedback. We’d like to clarify that all order updates, including your tracking information, were sent to the email you provided — sometimes these emails may land in the spam or promotions folder. Regarding your order, we responded to every message from you and also provided the tracking details, but it seems they may not have been checked, which led to the dispute being opened. Unfortunately, misunderstandings like this can happen. Either way, the dispute has now been accurately presented to the bank. We appreciate your feedback and will continue working to improve our communication.