Cindy H.
Excellent customer support
On-line pretty good. Had to call in for one question regarding multiple units in different locations. You need to put in as Step 4 the uploading of the unit lease. I didn't get a copy when leasing as the agent left the original in the unit so I could sign and return. That was somewhat of a surprise after the expectation that the confirmation notice would be the proof of insurance. Also--right at the end then it said it would take 7-10 days to issue the certificate of insurance. A bit misleading.
Response from Discount Storage InsuranceJul 24, 2026
Thank you for your review. We're happy to hear your experience with Discount Storage Insurance was a good one. We appreciate your feedback and are always looking for ways to improve.


