DiscountMags.comReviews of discountmags.com

Response from DiscountMags.comApr 23, 2024

Hello K, I was unable to locate your order with the information provided here. When you place an order on our website, it immediately sends a confirmation email to the email address you use to place the order. That will have your estimated delivery dates in it. So we can further assist you, please contact us at either our email, [email protected], or our customer service line, 1-800-673-8187. Look forward to hearing from you and have a wonderful day!

Response from DiscountMags.comMar 12, 2024

Hello Cyndy, Just wanted to reach out regarding your order, I was unable to contact you via phone. I was able to locate your order that you had placed on 12/20/2023. Our estimated delivery dates for your magazines were between 02/14/2024 and 03/13/2024, which were also shown in your Order Confirmation email, and were a bit after this review. Can you confirm whether you received your magazines yet? So we can further assist you, please contact us at either our email, [email protected], or our customer service line, 1-800-673-8187. Look forward to hearing from you and have a wonderful day!

Response from DiscountMags.comMar 5, 2024

Hello Brad, I am very sorry to hear that you have not received your magazine yet. If you could kindly provide your order number or email address, I should be able to look up your order and help you. You can also contact us at [email protected], or on our customer service line at 1-800-673-8187. Look forward to hearing from you, Andrew

Response from DiscountMags.comApr 23, 2024

Hello Rayce, Just wanted to reach out regarding your order. I was able to locate your order that you had placed on 12/16/2023. Our estimated delivery dates for your magazines were between 02/10/2024 and 03/09/2024, which were also shown in your Order Confirmation email, and were a bit after this review. Can you confirm whether you received your magazines yet? So we can further assist you, please contact us at either our email, [email protected], or our customer service line, 1-800-673-8187. Look forward to hearing from you and have a wonderful day!

Response from DiscountMags.comMar 5, 2024

Hello Ross, I am very sorry to hear that you have not received your magazine yet. If you could kindly provide your order number or email address, I should be able to look up your order and help you. You can also contact us at [email protected], or on our customer service line at 1-800-673-8187. Look forward to hearing from you, Andrew

Response from DiscountMags.comFeb 29, 2024

Hello Tom, Just wanted to follow up on your recent review and see if I can assist in any way and make another happy customer. I apologize if during the ordering process information was unclear. I understand it is frustrating to not receive adequate service and have to wait for something you've paid for to be delivered. I was able to locate your order. It looks like the estimated delivery dates for your first issue are between 03/03/2024 and 03/31/2024. Please note that the 8-12 week processing time applies to all orders and renewals. I understand it seems like a long time, believe me if we could expedite shipping to customers we would, unfortunately since we don't mail the magazines directly we have no real control over it. This information can also be found in your Order Confirmation email, which is always sent to the email used to place the order, immediately upon ordering. I have gone ahead and re-sent it, be sure to check your spam/junk folder as we have no control over your email filters. If there is anything else we can do for you, or if you need more information, please let us know. At DiscountMags, we pride ourselves on providing top quality customer service. As a small business, we are heavily impacted by both positive and negative reviews. If you would be so kind as to take the time, if necessary, to amend your review to accurately reflect our service, we would greatly appreciate it. If you have any further questions you can always email us or contact us at our customer service line, 1-800-673-8181. Have a wonderful day, Quinn

Response from DiscountMags.comFeb 27, 2024

Hello Lisa, Just wanted to follow up on your review and see if I can assist in any way and make another happy customer. I apologize if during the ordering process information was unclear. I understand it is frustrating to not receive adequate service and have to wait for something you've paid for to be delivered. I was able to locate your order that you placed at the end of December. It looks like you may have accidentally ordered the digital version of your magazine. Please note that digital magazines are denoted on our website with a large blue banner saying "Digital Delivery," as well as in the title of the magazine in parenthesis, as well as on your order confirmation email. I do see that you first contacted us via phone appr. 1 week after this review, and we promptly cancelled and fully refunded your digital order. At DiscountMags, we pride ourselves on providing top quality customer service. As a small business, we are heavily impacted by both positive and negative reviews. If you would be so kind as to take the time, if possible, to amend your review to accurately reflect our service, we would greatly appreciate it. If you have any further questions you can always email us at [email protected] or contact us on our customer service line, 1-800-673-8181. Have a wonderful day, Quinn

Response from DiscountMags.comFeb 27, 2024

Hello LL, Just wanted to follow up on your review and see if I can assist in any way and make another happy customer. I apologize if during the ordering process information was unclear. I was able to locate your order that you placed in mid December. Please note that the 8-12 week processing time applies to all orders and renewals. I understand it seems like a long time, believe me if we could expedite shipping to customers we would, unfortunately since we don't mail the magazines directly we have no real control over it. Our estimated delivery dates for your first issue are between 02/13/2024 and 03/12/2024. Keep in mind that these are only estimates, and your magazine may come sooner, as all magazines are shipped by the publisher. If you don't receive it by that second date, be sure to contact us ASAP. This information can also be found in your Order Confirmation email that we sent you when you ordered., which I have gone ahead and re-sent. At DiscountMags, we pride ourselves on providing top quality customer service. As a small business, we are heavily impacted by both positive and negative reviews. If you would be so kind as to take the time, if possible, to amend your review to accurately reflect our service, we would greatly appreciate it. If you have any further questions you can always email us at [email protected] or contact us on our customer service line, 1-800-673-8181. Have a wonderful day, Quinn