RD
Cancellations - made as difficult as possible. Bad company!
Folks, you see their response to my TrustPilot review. It's a canned response that is, in fact, a lie. My customer information is in the review info, enough to gain access to my account. How do I know? I've contacted them years ago and they were able to access me before. This canned response is a LIE. It's an easy way for them to try to get out of their garbage customer service - "Whoa is us, please feel sorry for us as we can't do our job and provide even a bare level of customer support so accept our lame responses." Don't believe. Read all of the other reviews and read their same canned replies. It's not a coincidence they're all the same. Final Note: DO NOT DO BUSINESS WITH THIS COMPANY. **** These clowns do all that they can do to make cancelling a subscription as difficult as possible. Here's a clue to DiscountMags. You claim to have a huge volume of incoming issues/calls/e-mails. Okay, let's "assume" you're not lying. Here's a simple solution. Create a CANCEL SUBSCRIPTION button on your website. Not a button that infers cancellation but actually says CANCEL SUBSCRIPTION!!! No need to call anyone. No need to send an e-mail. You do this to make cancellations as difficult as possible because you make money on people using your service. You are a bad company with zero ethics. You and your employees do not give a darn about your customers. Shame, shame, shame. *** Okay, here's some additional info because Discount Mags asked for it: In an attempt to Cancel a subscription, we're told to do this from our Profile page. Okay, then what? Here are the options. Select which of the mags from the list. Your choices are: Renew, Change Address, and Help with this Magazine If Help With... is chosen, a drop down appears with the following choices: Where is... Magazine did not renew I missed Receiving duplicates... Something else The only option appears to be "Something else" followed by a Popup windows requiring the user to select one of the following with a typed message. Here are the choices: Please select: Where's my magazine, et al. Finally, the final choice says: Other order related inquiry. Note, NOTHING about Cancel subscription. I've read online (not on Discount Mags) that we have to CALL you to do this. But no where is this said. Why so difficult, pulling hair, and no instruction to do this. Allow your users to just click a button to say: CANCEL. I put in 2 items for this with zero response. Thanks for that.
Response from DiscountMags.comAug 29, 2024
Hello RD, I am very sorry to hear about your disappointing experience with our company. I wanted to clarify a few things for you, and resolve your issue but unfortunately could not get any more information. Without a name or email I cannot locate your order. Hopefully I can offer a little help here. Our customers can cancel and refund any order within 7 days of processing via the dashboard on our website. Outside of that, you do have to contact us via email or phone, and we will can offer refunds per our refund policy which can be reviewed here: https://www.discountmags.com/page/refund.html We are a small business, so email wait times may be longer than expected at the moment, but should be no more than 5 business days. Unfortunately I was unable to locate an order with the information provided here. If you would contact us at either our email, [email protected], or our customer service line, 1-800-673-8187, I would be happy to assist you, and have the opportunity to provide the customer service experience you deserve. To clarify, this is not a canned response and it is entirely truthful. The only information we have is that you want to cancel your order and the name RD, we have no email. TrustPilot specifically keeps reviews anonymous unless you opt to provide us with that information. Apparently you have contacted us years ago, can you specify which platform? Again, if you would like to provide an email or other account info I would be happy to assist. Looking forward to hearing from you, Andrew