DiscountMags.comDiscountMags is a family owned magazine subscription retailer, serving readers since 2002. First issues ship directly from the publisher and usually arrive in 4 to 12 weeks. Renewals run through DiscountLock, with reminder emails 30 and 7 days before, and you can turn it off anytime in your account. Having a problem with an order? Contact us at www.discountmags.com/contact and a real person will help make it right.
DiscountMags.com (discountmags.com) has 534 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Books & Magazines · Kansas City, Missouri
Excellent
Books & Magazines · San Francisco, California
Excellent
Books & Magazines · Georgetown, Kentucky
Excellent
Books & Magazines · Dover, Delaware
Excellent
Showing 63 reviews with 1 star · Clear filters
Bonnie
Don’t do business with them!
Response from DiscountMags.comJul 8, 2026
We're sorry to see this feedback. We aim to provide a positive experience for every customer, and it's disappointing to hear that we've fallen short of your expectations. Since we aren't able to identify your account from this review, we encourage you to contact our support team directly so we can better understand your concerns and work toward a resolution.
Monica R.
Never received the item I ordered, when I requested a refund they denied one saying I didn’t read the disclosure.
Response from DiscountMags.comJun 10, 2026
Hello Monica, we're sorry to hear you had problems with your recent purchase. We show you placed an order for a single digital issue, and an activation email was sent to the email address on file. Our agents spoke with you and tried to provide instructions to help. Single digital issues are non-refundable because they start instantly, but we made an exception, cancelled the order and issued a full refund. We genuinely value your business and appreciate the opportunity to address your concerns.
Barb
I paid for a magazine subscription on April 9 th and have yet to receive it. Unable to reach anyone by phone. No one answers. I'm afraid I was scammed and out $22.80. I would not recommend using them. I'm determined to get a full refund. That's money I worked hard for
Response from DiscountMags.comJul 7, 2026
We're sorry to hear about your experience. This isn't the experience we want anyone to have. We'd like the opportunity to investigate what happened and make things right. Please reach out to our support team with your account email or order number, or address, and we'll review your billing history and the communication issues you've encountered. The reference number you provided isn't one of our order numbers. You provided#: 58447.
D. Elizabeth J.
Customer beware. My order for a dictionary that I paid for was missing from the box that was damaged in the mail due to poor packaging. I have pictures of the post office's message about it and also the physical package that was wrapped in plastic that didn't contain the dictionary I ordered due to poor packaging. I called DiscountMag three or four times only to get AI responses and their AI said they would arrange to send the dictionary but they didn't. Nor did I receive a message about it. When I tried to connect with a human person, I received the message that it would take 3-4 days for a DiscountMag rep to return my call. I wrote about my issue on their website form but no one responded and there was not a way to make a copy of my complaint and DiscountMag does not publish their email address. I got their email address when I started a dispute in Paypal. They sent Discountmag's email address but Trust pilot does not allow an email to be included in a review. I also wrote on their website about the issue and that I wanted them to reimburse me $29.06 for the dictionary. I received no response from DiscountMag. I'm glad to say that Paypal came through and reimbursed me for the $29.06. I also reported my experience to the BBB ie that I did not receive my order due to poor packaging and that DiscountMag has abysmal customer support. Paypal reimbursed my charges (in 3-4 days)! For all the time I spent trying to make this right, could a DiscountMags rep please send me a an excellent used copy of Merriam-Webster's Collegiate Dictionary 12th edition, published in 2025 and package it well. Also please work harder for the customer's satisfaction! Best, Elizabeth Jesse
Response from DiscountMags.comOct 10, 2026
Elizabeth, we're so sorry, both for the missing dictionary and for how long it took us to reply here. When you told us it was missing, we said we'd send another one, and we didn't follow through. That's on us. We're glad PayPal refunded you, and if you'd still like a copy of the dictionary, email [email protected] and we'll make it right.
Andrea C.
I ordered a renewal of a magazine and this was last May 2025. I should have received the fall issue. Well, it's Spring in 2 days and they have yet to fulfill my order. I will not renew or order any magazines through them again. Buyer beware!!!!!!!
Response from DiscountMags.comOct 7, 2026
Hello, we would love to help you, but we have requested that you provide your email or phone number or an order number so that we can help you. However, we have not received a response. We suggest reaching out sooner and emailing our customer service when you have issues like this.
Fred G.
Over a month ago, I ordered a 1-yr subscription to a weekly magazine, The Week. I'm still waiting for the first delivery.
Response from DiscountMags.comNov 25, 2025
Hello Fred, just reaching out regarding your review. We were unable to locate an order under your name, and you chose not to provide further information. All orders show an estimated delivery in the order confirmation, about 8 to 12 weeks from the order date. If you call our customer service line at 1-800-673-8187, we should be able to help you. We look forward to hearing from you.
customer
I renewed my subscription to Consumer Reports on their website. Unfortunately, they started a new subscription instead of renewing my subscription. I attempted to get this corrected through their customer service, but they told me I had to contact the magazine. As a result, I received duplicate magazines for 5 months. When I check their website, it shows I paid for a two year subscription but instead of 2 years, they are only crediting me with one year (April 26 to March 27). They have stopped responding to my emails, and failed to correct their obvious mistakes.
Response from DiscountMags.comSep 19, 2025
Hello, just reaching out regarding your order with us and your recent Trustpilot review. We have reviewed your order and sincerely apologize for any inconvenience you encountered. In cases like this, some confusion can arise from multiple orders and addresses on a renewal. It looks like our customer service team explained the process, ironed out the issues you were having and made sure you received the Consumer Reports subscription time you paid for. Please let us know if their help was not enough. We do apologize that your renewal did not go as smoothly as expected. Please let us know if there is anything else we can do to improve your experience with us; you can also contact our customer service line at 1-800-673-8187. As a small business, we are heavily affected by both negative and positive reviews, so if you get the chance to update your review to reflect your experience, we would greatly appreciate it. Have a wonderful day!
Ryno
Garbage! Paid for a year. Received 2 issues. Been trying to get money back since April. Get an email every 3 weeks saying waiting for distributor. Stay clear and far if you can. Don't recommend!!
Response from DiscountMags.comAug 6, 2025
Hello, Andrew with DiscountMags here. I am very sorry to hear about the trouble you are having with your magazine subscription and our company. If you could contact us on our customer service phone number at 1-800-673-8187, or via email at [email protected], I will be happy to assist you. Look forward to hearing from you and have a great day!