Stewart R.
Long delay to get first magazine
Long delay to get first magazine. Still waiting.
Response from DiscountMags.comMar 1, 2024
Hello Stewart, Just wanted to follow up on your recent review and see if I can assist in any way and make another happy customer. I apologize if during the ordering process information was unclear. I understand it is frustrating to not receive adequate service and have to wait for something you've paid for to be delivered. I was able to locate your order. It looks like the estimated delivery dates for your first issue are between 02/05/2024 and 03/04/2024. Please note that the 8-12 week processing time applies to all orders and renewals. I understand it seems like a long time, believe me if we could expedite shipping to customers we would, unfortunately since we don't mail the magazines directly we have no real control over it. This information can also be found in your Order Confirmation email, which I have gone ahead and re-sent. I do see that you were in contact with our customer service team, and they were able to get the publisher to extend your subscription by 1 issue. If there is anything else we can do for you, please let us know. At DiscountMags, we pride ourselves on providing top quality customer service. As a small business, we are heavily impacted by both positive and negative reviews. If you would be so kind as to take the time, if necessary, to amend your review to accurately reflect our service, we would greatly appreciate it. If you have any further questions you can always email us or contact us at our customer service line, 1-800-673-8181. Have a wonderful day, Quinn