DiscountMags.comReviews of discountmags.com

Response from DiscountMags.comJul 27, 2026

Dear Michael, I'm sorry to hear you had a frustrating experience. We appreciate your feedback. We understand how important it is to be able to reach support and get clear, helpful assistance. If our automated support wasn't able to understand your request, we apologize for the inconvenience. We show an order for Bon Appetit from March 2026, We show you contacted us via email on 7/16 and we sent a status request on your order.

Response from DiscountMags.comJul 27, 2026

Dear Kathryn, we're sorry about the frustration this has caused. Here is what we see on our end: you placed a new order for LadyBug in February, which was not an auto renewal, and we have made sure automatic renewal (DiscountLock) is turned off on it. We also found two other orders from September 2025, for Southern Living and Food & Wine. Both were renewal orders, and automatic renewal has been turned off on both. We send renewal reminder emails in advance, one 30 days before a renewal and another 7 days before with the exact price, so there's time to review the charge and cancel, and you can turn off DiscountLock at any time in your account. Our customer support team does communicate in English, but we're sorry if we didn't clearly understand or address what you were trying to do. That's not the experience we want you to have.

Response from DiscountMags.comJul 27, 2026

Dear Eric, Sorry about that. That definitely isn't the experience we want you to have. We did send TrustPilot a message asking for your email address, phone number, and order details and have not received a response. Can you send us the email address (or mailing address) you used for your subscription-order so we can assist?

Response from DiscountMags.comJul 27, 2026

Dear John, Sorry about that. That definitely isn't the experience we want you to have. We did send TrustPilot a message asking for your full name, email address, phone number, and order details and have not received a response. Can you send us the order number, email address (or mailing address) you used for your subscription-order so we can assist?

Response from DiscountMags.comJul 27, 2026

Dear Cathy, We sent you emails on 7/20 and 7/22 to the email address on file asking some questions. If possible please respond to those emails so we can assist you.

Response from DiscountMags.comJul 27, 2026

Sorry about that. That definitely isn't the experience we want you to have. We did send TrustPilot a message asking for your full name, email address, phone number, and order details and have not received a response. Can you send us the order number, email address (or mailing address) you used for your subscription-order so we can assist?

Response from DiscountMags.comJul 8, 2026

Dear Kenneth, we're sorry you haven't received your first issue yet. We checked your order, and your subscription is still within the expected delivery window: your order confirmation shows the estimated delivery between 06/02/2026 and 07/21/2026, so it just needs a little more time. This title prints every other month, 6 issues a year, rather than monthly. We checked the publisher's printing schedule for you, and the last issue to print was the Spring 2026 issue.

Response from DiscountMags.comJul 7, 2026

We're sorry to hear about your experience. We understand how frustrating it is to continue seeing charges after you believe your subscriptions have expired, especially when you haven't received the follow-up you were expecting. This isn't the experience we want anyone to have. We'd like the opportunity to investigate what happened and make things right. Please reach out to our support team with your account email or order number, or address, and we'll review your billing history and the communication issues you've encountered. We appreciate you bringing this to our attention, as feedback like yours helps us identify areas where we need to improve.