Bob
It doesn't work with the older Mac I…
It doesn't work with the older Mac I have.
Discountdailyhearing is listed under Vision & Hearing.
Discountdailyhearing (discountdailyhearing.com) has 593 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Bob
It doesn't work with the older Mac I have.
G B.
Unit was defective and have not received refund have to file a claim, beginning to look like a scam
Agustin N.
I chatted online with chat feature and provided Brand and Model of hearing aid. I specifically asked if items would my unit. I was given a yes. The filter is too small.
Buddy K.
Ripped me off! Sold me a $50 charger in place if a $200 charger I've called and did a return because what I ordered was a portable charger with 3 charges (charge and go?) What I go in return was not a charge and go sent me the same as I have so i spent $200 on a charger i have all ready have..
Response from DiscountdailyhearingApr 22, 2024
Hi Buddy, we have reviewed your order, you originally bought a phonak life charger for 199 April 2nd. That was delivered and exchanged for a charger that works for your other hearing aids at no charge. Our service team has reached out to you and we can't seem to get ahold of you please call us back so we can assist in handling this problem. Thanks,
Donald A.
Can't hear on my aids. Either let me talk to a rep on my phone ASAP or I am sending them back tomorrow.
Response from DiscountdailyhearingApr 22, 2024
Hi Donald please contact us so we can help assist you thanks
E.G
rude, and condescending. Got a pair of hearing aids that belonged to someone else and then got a pair of faulty ones. Instead of being treated with care and understanding I got threatened- REPEATEDLY when USPS mishandled a return. They are not really interested in patient care. They are about their bottom line STRICTLY. JUST HORRIBLE, and yea, I've got receipts. (Recorded calls, voicemails and screenshots to prove it) Reply to company response: I was NOT in fact fully refunded as I originally paid for RUSH shipping and never got a working set- and the replacements were NOT RUSHED, so the rush shipping was never fulfilled, and I was shorted that cost in the refund. I DID send drop off receipt to TREY AND RYAN (since we are outing people with no regard to privacy), dated Dec 13, 22- yea, let's look at the tracking- the item magically appeared in JANUARY in CALIFORNIA on first scan, CHECK THE TRACKING. How does the tracking say first scan in ANAHEIM with a label YOU GUYS BOUGHT, from Florida, being sent from MY LOCAL POST OFFICE ON THE GULF COAST???so YEA THATS A USPS MISTAKE- look at them blaming me even here... anyone who wants to see the evidence can hit me up any time- avoid this company.
Response from DiscountdailyhearingJan 25, 2023
Hello Madeline, we apologize for your experience. We generated the return label for you on December 12th and completed telecare services on the second set you received. USPS tracking shows the package sent out on January 19th. It was not intended to come across rude or condescending. You offered to send us the receipt of where you dropped the hearing aids off so we could help with filing a package claim, but it was never provided. Patient was full refunded.
luke R.
My first pair of Phonak hearing aids were finally getting adjusted to where they needed to be thanks to Will. He was awesome! They decided to freeze up and I was sent another pair. The Bluetooth would only work if I held the phone in front of my chest. Will walked me through resetting my first pair. That worked for about a week and they froze again. I sent both pair back and was assured that this was not common. The very first morning I wore my third pair, I received a call to schedule my adjustment. The Bluetooth was so bad, I had to return that pair as well. Again, I was told this isn’t normal. 3 pair in a row sounds pretty normal to me. On top of the faulty hearing aids, customer service is very condescending. For the amount of money I spent, I would expect the hearing aids to function as they should and I figured the company would have better customer service. Again, Will was awesome, but the others, not so much.
Response from DiscountdailyhearingDec 12, 2022
We don't make the product so these things can unfortunately happen from time to time. We apologize if anything sounded condescending as that certainly wasn't the intention, we did everything we could by repeatedly exchanging them and covering the cost of shipping both ways each time. We also mentioned we'd be fully refunding you 100% of the purchase price once we received this third pair back and it looks like you've decided to issue a chargeback before we've received the product back from you. We're sorry things didn't work out and as you can see from our many other reviews, this was in fact a rare occurrence. We wish you the best in treating your hearing loss and would be happy to help you with another brand as we previously mentioned to you as well. Thank you