directtoolsoutlet.comReviews of directtoolsoutlet.com

If you plan on using direct tools outlet on line my suggestion would be not to, in fact I will no longer purchase anything from the just because of there return policies for damaged goods in process of shipping. You cannot return item to store, I bought power washer for daughter had bent handle, she lived near one of there stores they would not exchange it unless she had a sales receipt, Son in law had the sales receipt I had purchased it with on line, would not take it! So I have bought a ton of stuff off them, but that will be my last purchase! Until they make major changes to there return polices if not oh well your lose not mine!

Can't be trusted. Offer free shipping and won't give it to you. Give you a discount code that doesn't work. More than doubled the price on the item I was trying to buy. False advertising

I bought nearly $1000 worth of tools from Direct Tools Outlet. Most purchases were done online and a few were at the Williamsburg store. I did not save my invoices or receipts because they were all on my account online. My brushless impact wrench stopped working correctly and I went to sign in to get the invoice for warranty that Ryobi asked for. Well, when I signed into my account, Direct Tools had deleted all my previous purchases and invoices. Emailing them they claimed they updated their system and all previous account information was lost. So beware, this happened twice where my information just disappeared. I believe they just clear your account every year because there really is not a 2 year warranty on their products.

I purchased a reconditioned RYOBI handheld mini-vac for $26+. The on/off switch was stuck in the off position. With much pressure I was able to force it into the on position and the device sputtered w poor vacuum force. So, I got a dud. I get it. It was reconditioned. How about sending me another one? I would have taken my chances. Instead of simply offering me a replacement I was set a return label which I used to return the lemon. Long story short, after fees, shipping etc. I was refunded $14. In my mind, they beat me out of $12+. Fool me once, shame on you. Cheat me twice, shame on you Direct Tools. Doing business with this outfit is a roll of the dice. Don’t be a dummy.

I ordered a product based on the picture on their website. The product I received was not the one pictured. Seems the web site has the wrong picture with the product number listed. So I returned it, but they refused to give a full refund. They did not refund the original shipping charges. Clearly not my error. How would I know the picture didn't match the part number. Numerous emails and they continue to refuse to pay. So be aware what you think you ordered may not be what you get. Since I contacted them about the error on their website, they don't seem interested in correcting. The wrong picture remains on the website. Gee I wonder how many other pictures misrepresent the product they will ship you.

This business is one of the worst when dealing with a return or refund. If you ever have to have a refund they will treat you like it's their first time and give you the run around. It is impossible to speak to people who can influence change which leaves you without a product, your money and extremely frustrated. Candace and Jewel at customer service are worthless.

i ordered a ridgid hammer drill kit sku R86001K and received a regular ridgid drill kit R86001K. upon calling was told to return and reorder . i balked saying i shouldn't have to pay the 20% restock fee and i want the 15.00 shipping of the first order returned. they said they will "TRY". this is not the way i've ever had a wrong product taken care of before. DISAPPOINTED (order# DT560410 )

I placed an order for 3 items and received notification that they were being sent in 2 shipments. I received the first item and the next day the 2nd package arrived but there was only 1 item in the box. The third item was not included and the box was not big enough to have fit the other item. I placed NUMEROUS calls and emails to customer support. Nobody on the phone was able to help and they just said it was being escalated to Mgmt. The people corresponding through emails would take a day to respond and they would not even read what I said so I would have to repeat what I said and wait another day. This has been going on for 10 days now and still cant get a resolution. Some of the worst customer service I have ever experienced.