DIRECTV© DealsReviews of directstartv.com

They slammed me with all kinds of billing bull shit after one year of being satisfied

I called Direct Star TV on 2/22 to order service. At that time, I was charged $73 and another $50 for an extra DVR. The installer came out on 2/26 and determined that he could not install because of the trees blocking the house. Well, they refunded the $73 on 3/5 but not the $50 extra equipment charge. I have contacted DirectStarTV on several occasions...each time they tell me to contact Direct TV...I contacted Direct TV and each time they tell me to contact Direct Star TV...it's an endless game to them when all I want is the $50 extra equipment charge refunded. I have filed a complaint with the BBB and will file with my state's attorney general also.

moved into a house where direct tv was installed by previous owner. the person who set up direct tv drilled holes everywhere around the house with cables running through walls and up into the roof. i wanted all the cabling removed and the holes patched up and so called direct tv. found out that they don't remove the cabling. so they install everything and don't even clean up the mess they've made after service. i would never want to get service from a company that doesn't take responsibility for the mess they've created. furthermore, the rep was super pushy. instead of answering my question he kept trying to sell me direct tv. took me 3 minutes into the phone call to get a "no" to my question. so annoying and total turn off. perhaps if he took the time to answer my question directly or be somewhat helpful, i would in turn take the time to listen to him.

Just one of a number of examples : You are offered three months of some special channels HBO STARZ SHOWTIME & CINEMAX. That is great but the catch is that it will continue to be billed unless YOU remember to cancel it. So, you don 't ask for the free offer BUT you have to cancel it - something that you never wanted/expected in the first place. I don't know or understand the legality of this game, but in my world this is unethical. I have signed up for Direct TV but this start has, in my opinion, not been an honest start. I am wary.......

I called your company for a quote. I talked to a young man and told him all i wanted was to find out what it would cost me if I switched from cox. H talked very fast and I told him I did not want to make a decision until I spoke with my husband. He asked me for my social security number to see what I qualified for. Then he asked for my bank card number stating that he needed me to set up the install. Again I stated I only wanted a quote but felt pressured that I needed to give him my bank card number. I told him I did not want anything coming out of my account and he said it wouldn't. He read some disclosures real fast and I wasn't sure what I was agreeing with but he did say he would email me all that we talked about. I went to my computer and pulled up my bank account and there was a charge taken out from your company. I told him this and said I stated to him I didn't want anything coming out of my account and he stated I agreed to it with the disclosure he read to me. Then He set up an install date and I asked him if I did not want the service who do I call. He stated I was just suppose to tell the man who came to install I didn't want it. He switched me over to the internet side and that young man wanted my social swecurity and bank account number. I refused and asked for a supervisor. He began to argue with me for some 5 minutes but finally relented and I got a supervisor who stated nothing was done wrong when I explained my position. I called direct tv back and got a young lady and told her I wanted to cancel the order and wanted my money back. She stated they would have to listen to the tape of the recording with the first young man I talked to and then I might get my money back. She then tried to convince me to stay and I had to forcibly tell her I wanted it canceled. She then said I would get my money back in 3 to 5 days. I have never dealt with such horrible customer service in my life. I work for the department of revenue here in Arizona and we work closely with the Attorney Generals office. I would like a copy of the tapes to see if there is criminal charges I can press and you can be sure the better business burea is going to hear about this. I would not use your company now if yours was the last company to work with. I'd stop watching tv.

WORST COMPANY..BE AWARE PEOPLES NEVER, NEVER, ADDED,UPGRADED OR CONSIDARING OF ANY PROMOTIONAL THEY OFFER YOU ( SPECIAL, SPECIAL, & SPECIAL) FREE, FREE BLURRR. ETC..YOUR LIFE WILL ENDED LIKE ME AND SOME OTHERS.(CONTRACT FOR LIFE.). I SIGN-UP WITH THEM FOR PAST 5 YEARS 2008 .SINCE .JUST ADD ADDITION ROOM AND STUCK WITH A 24MONTHS CONTRACT...BECAREFUL PEOPLES.BAD CUSTOMER SERVICES, CALLED THEM & HAVING OVER 2 HOURS CONVERSATIONS....DID WORK ANYTHING OUT...THEY WANTED TO CHARGED ME A $200 CANCELLATION FEES..THESE AND THAT...BECAREFUL PEOPLES...