DIRECTV© DealsReviews of directstartv.com

My wife and I spent two hours on the phone this past Saturday trying to get an account and Directv service acitivated for our motorhome. We were bounced from Customer Service to sales to RV department to "movers" and back and forth until out of exasperation we finally quit. After explaining what we needed on your chat line with Drew today, he returned a call to us and we believe everything is now set to go with a service call this Thursday, all of which took about 15 minutes. It seems nobody we talked to on Saturday has any idea what an RV is. We explained that the Direct dish installed at the factory is fully automatic and NOT INTENDED to be used while in motion, and raises and seeks satelites only when we are parked for the night or duration of a short stay. Suggest you determine the needs of RV customers and provide some specific training to meet those needs. If we had a choice when we purchased our RV, we would have requested "DISH" service instead, as many of our friends with DISH did not experience anything close to what we did. Get you people on the ball and into the real world. Tom Trowbridge Gresham, Oregon

this has been the most terrible experience. I do not feel like a valued customer, I feel like an annoyance, should not have any concerns. I am paying for the service and feel so I should be treated with respect. customer service agent I spoke to Nikima, employee number 11 745 made me feel like dirt. I had several questions about my account and her tone was short and harsh.time to be on hold for 20 minutes, and only had a few questions. she was not explaining things well, and after she got rather rude of me I to speak to your supervisor 6 times before being put on hold for 20 minutes. I wanted to let the supervisor know how I was treated. I do not want her to get in trouble, but customers need to be treated better. It just makes customers more upset to have to ask 6 times to speak to a supervisor. Customers should be listened to and treated with respect. I was not rude to her, why should she be rude to me?

i feel that sales staff took advantage of elderly when my mom wad grossly under quoted the price of the bundle of tv phone and internet. when i called to clarify staff preceded to lie to me. as i requested ending service before it really even started. i was told a tech. would be out on Saturday. later when asked to speak to a manager i was then informed that you do not do uninstalling. so i felt that i was mislead and then when asking for support. on that i continued to be mislead and all the manger could offer for support was he words im sorry. not sure how the words sorry help with the fact that now i have to pay cable to reinstall what i. intially had very very very dis satisfied. would never. never recommended. direct tv to anyone not even my enemy. it was the worst. experience. ever

I am currently telling all of my friends to not get directv. Your sales process is just sketchy, basically the second sentence out of the salesmans mouth was can i get that credit card number...hell no. He hadnt even told me what the price would be. Even still i decided what the hell ill place an order schedule an install and cancel it later if i find a better deal. I ended up finding a deal more suited to my needs and called to cancel. I was hoping that wouldnt be a difficult process. However it was extremely difficult. The woman I spoke to was extremely rude and I hope gets fired. I wish I knew her name. I was ok with direct tv until i spoke to her and will now never try to get directv again and tell all my friends not to get it either. You should really work at being more forthright with pricing information instead of just saying you just "saved" x amount of $. Even though its not really saving or a deal. Too conclude I got charter instead of your service due to your sketchy sales techniques. Charter might suck but dealing with you guys sucked a lot more. And thats really saying something

Getting my direct tv installed has been impossible. I have had to hunt the dispatcher down several times to actually get a second opinion to come out and look where they could install it. The first technician came out on Monday and said there was only one spot he could put the antenna and that was right next to my front door, I requested a seconded opinion, instead he cancelled my service. It is now Thursday and I have had to call the same dispatcher several times to have someone come out for the second opinion. I think it's a little insane that I'm having to fight to get someone to install my tv. A this point I may be stuck with out tv for the weekend while my sister is in town, NOT HAPPY.

I was very disappointed that DirecTV could not deliver on the advertised price of $49.94/month for 12 months on bundled TV & internet service. Will probably cancel my reservation if I can get a better price than $85.98 month for $35.99 tv + $49.99 internet. Even though I wanted a bundle, separate but bundled service, separate bills!

I called DTV to check on pricing/packages/bundles. After 30 minutes of on-line chat and another 20 minutes of phone conversation (required by the DTV rep, Erin), I agreed to look at what was offered but they would only let me do that if I gave them a credit card number and scheduled an installation date. Erin promised me she would send all the information I requested to include monthly rates, and contract rates. What she could not (or would not) do was provide rates for bundles or tell me exactly what local channels I would be getting as part of my bundle but advised me that all that information would be in an email which I was to receive in 15 minutes.....That was 2 hours ago.... So now, I've become a customer with an install date and I don't have any of the information that was promised so I cannot make a quality decision on whether to switch from my cable provider. I believe I was purposely mislead by the DTV rep and now I'm going to have to fight to get my install cancelled.

salesperson spoke very quickly and answered all my questions with sure no problem. I asked her on 2 occasions if the bundle price includes everything, tv, phone, internet. she said yes, after being connected with the person to setup my internet, I knew something was up. he clearly told me that the direct tv is a bundle but you add on the other services for an extra fee also. I felt very mislead and scammed. I cancelled within 5 minutes. sorry should have been more upfront.