Beth D.
Some snafoos that caused frustration, but overall pleasant team with good knowledge.
I called to order the TV and internet bundle, the was a technical problem and so I was given the number of the internet provider to call to complete my bundle process with. The number I was given was for the wrong company- they don't bundle with DirecTv, so they were giving me a price that was way different than I had been quoted and was upsetting to me. I called back to DirecTv and was told I had to call a different number again, this time because I had called the sales line and I needed to call customer service now as I was already partially signed up. This was a bit frustrating, I did not understand why I could not be transferred to the correct personnel. Once I got through to customer service, they explained to me I had been given the wrong number, transferred me to the bundling dept and got me squared away. The price that I am paying is still $5 more than my original quote that I had agreed to, but it is much less than the quote for the internet provider I had been routed to with the alternate phone number. Had that internet provider been the only provider available or had no one taken care of me as well as the gentleman in customer service or the lady in the bundling dept, I would have voided my contract prior to install.