Directnic.comReviews of directnic.com

Honestly, one of the worst experiences I’ve had with a company. The support agent was rude, and their way of talking to customers was unbelievable. I’ve never experienced customer service this bad before. I wouldn’t recommend Directnic to anyone. Save your time and money and go with another provider. Stay away from this company.

I am extremely disappointed with Directnic after more than 20 days of being completely locked out of my account and email forwarding service. Despite opening support tickets, contacting live chat multiple times, and providing full identity verification documents (including ID, selfies, and supporting documentation), the issue remains unresolved. Worse, there has been almost no meaningful communication or updates from support. The ticketing system itself becomes useless when you cannot access the account it is tied to, and email responses are not accepted as an alternative. This creates a situation where the customer is effectively blocked from all support channels while the service remains broken. The verification process is also inconsistent and broken: even after submitting all required documents, the system continues to reject the account and request additional information without explaining what is missing or why previous submissions are insufficient. This is especially serious because the service is used for critical email forwarding, including authentication links, banking notifications, and account recovery messages. The impact of this failure is not minor—it is operationally and potentially financially damaging. What is most concerning is the lack of transparency, lack of communication, and lack of resolution after an extended period of time. For a service provider handling critical infrastructure like email and domains, this level of support is unacceptable. I would not recommend this service for anything mission-critical unless these serious issues in support and account recovery processes are addressed.

Probably the worst customer service I have ever experienced from a technology organization in my 25 years of being in the tech sector. The support organization is absolutely horrible.

The company is employing racists. Absolutely disgraceful. Ive seen the employee commenting incredibly racists posts online. Have screenshots as a proof Seth Coman's hate comments.

They have a server being blocked by yahoo and microsoft, one employee told me it was a problem with my email and then another tech person told me its the whole server and all the users, they are not honest about the issue, my entire office cannot email anyone with a microsoft or yahoo email adress, and they will not even be honest with the users who are affected by this. Very poor business practices by this company. I am a long time user of several services with Directnic.com and they have completely let me down.

Worst Domain Registration Company. They have mind blowing domain renewal prices. Living in stone age, cant accept transfer out of domain. So if your domain gets stuck with them after expiry you can expect lot of BS from the support service. They even threat you to cancel out the domain transfer if you insist them to approve transfer out of domain after 7 days. Stay million miles away from this 3rd class company.

I was locked out of my account, and they ignored my request for help via E-Mail. They advertise that they will reply 24-48 hours later. I sent a follow up E-Mail seven days later and they replied saying that my E-Mail was unsolicited, and that to get help, I had to log onto my account and file a ticket from there - even though the original problem was being locked out of my account. I finally called them on the phone, and the operator was unhelpful, arrogant and rude, just like others have said. Customer service is king in the glut of online services, and they don't have any.

I used Directnic for buying 2 .com domains, but when I contacted their support for canceling one domain they were just too rude. So, 1 star for support experience.