DirectlyReviews of directly.com

I ordered a Blind Date with a book. It took over a month to get to me. The wrong genre was sent. The “book” I received was a copy of a book. This is a total scam. Don’t bother. Order from Etsy!!!!

Very unserious company! I have been charged more than mye receive shows. Mutch more. No answer. No refund.

The platform Nextdoor is now using Directly to "handle" its customer service. I have not been able to get a personalized, human answer out of anyone to help me with my problem. The Directly agents are all automated. I want to talk to a REAL person, but first, my support ticket "expired" after a couple days of me not responding to the automated robot over the weekend. Then, I submitted another ticket, it's been 24 hours and still no connection with a live agent. And normally I wouldn't complain about 24 hours, but, the way Directly is set up is like a live chat, implying you will stick around and wait for help because a live agent is coming soon. Apparently not. All I'm trying to do is report a technical bug on the Nextdoor website that I need fixed, in order to spend money on their platform, but I guess they don't care to let users speak to a real person anymore, with their cheap and lazy use of the terrible third-party service "Directly." Outsourcing your customer support instead of hiring and training your own support is a terrible move, and Directly is obviously not doing a good job. UPDATE: Now my second support ticket is "about to expire," simply because no one responded to me, even though I am actively checking on the ticket, and ensuring it's clear I still need help.

Absolute joke of a company they will sack you at the drop of a hat without explanation and will drop it themselves. I am an IT professional I worked for them for a few months before being sacked without explanation. Stay away or at least don't have them as your main source of income.

It is buggy and seems to be to get rid of people with problems.

Ridiculous!!!!!! Despite many phone calls that the person they are after HAS NOT lived at my address for 4 years. Not family, just someone who used to live at my address! I'm now getting calls on my mobile about it. Where the hell did they get my mobile from? Must have spent 2 hours on the phone about 4 times previously and they still haven't updated their records. Missed their call at 1pm today, rang them straight back and am still on hold at 2pm.