DirectfootballkitsReviews of directfootballkits.com

I placed an order on the 22nd June 2022, in july I contacted Direct because I could not track my order. Everytime I sent an email I kept recieving the same automated response....In August2022 I received a response but I could not track my Parcell still. I then opted to ask for a refund and the response was they will look in to it. In January 2023 I received a a letter dating back to August 2022, when i went to the post office the clerk told me they returned the parcell to sender... I contacted Direct the replied on the 18/01/23, 19/02/23, 18+19/06/23....the last email said they will refund me, a refund which I am still awaiting.

Can confirm that these kits are fake counterfeits. Do not order from them.

DO NOT ORDER FROM HERE. All football kits are fake! Terrible quality 2 washes in and the numbers are cracking, terrible stitching. The chat on the website seems fake too as multiple times writing on it no one ever replies. 2 emails, no reply! Do not waste your money as you will be disappointed you might aswell spend that 60 quid more and get yourself a proper one that will forever last. How this company haven't been done for counterfit goods fraud is beyond me.

I ordered x2 West Ham shirts at the end of may. They never arrived. I got in contact and they said they would provide a refund (they said 4/5 working days). After chasing again after receiving no refund they then asked for my address which I gave. They claimed I gave the wrong address upon ordering and that in their terms and conditions it was my fault. I in fact gave the correct address. They are a scam and only reply during the middle of the night.

Ordered a West Ham top on 8th June, it’s now the 30th and I am still waiting. Got a reply to my email saying that 100% it would arrive this week…. No response from live chat or second email……Shock, horror, still not arrived.. definitely would not recommend

Do not buy from this company waiting weeks for a refund they only reply 2 minutes after midnight would rate them minus 5 stars if I could been on going since the 6th of June

Have emailed customer support 3 times and still have not had a response. Was not sent a tracking number and order has been in transit for 20 days now. Tried the online chat numerous times and have not had a response there either. Definitely thinking any reviews above a single star are fake. Absolutely rubbish company and will happily tell everyone else the same thing.

Han anyone been able to cancel an order before it’s been processed?