Direct EnergyReviews of directenergy.com

Description of complaint: AVERAGE BILLING is a SCAM!!! The average billing program is a scam. The average billing their company provides is a deferred plan. If your bill is more than what they have so called average they defer it and you will owe it at later date or if you switch to another provider you know owe the deferred amount. My water company uses average billing and there is a set amount and if you go over then you pay the overage in the bill due, not defer it and expect payment later. On average my water bill is about 185.00 sometimes a little more but again it is added in the bill that is due. And it not an outrageous amount either. When I signed up for the average billing offer if I call it was an average of about 250. I have not paid an average bill of that amount since I signed up. My bills with the average was still over 300 plus dollars. I live in Texas and when the summer comes bills have 400 plus. They will tell you what your bill would be and deduct a few dollars as deferred. You pay the bill and they have the audacity to put the overage in a deferred account for the customer to pay at a later date. What is the point average billing , if in fact it is not? The customer is the one that is suffering, no matter what is done the customer is getting screwed over. On the bill it says this is something along the lines of this the amount that you gave saves and not need to pay. Now that I am switching to another company I now owe a deferred amount. How is that possible when I am n average billing. This needs to go to the team that created average

Cancelled my service with direct energy. They then send me a bill for services after I cancelled. I called them and they said they reversed the charges and now harassing me everyday with phones for payment. I explain it every time and the day they will leave a kite on file then get another phone call the next day. I’m not impressed.

They charge me twice and every time I called they mentioned they have problem with the system, very disappointing.

double charged me 300$ and then taking way to long to get my refund of 300$ back.

Will absolutely not help you with avoiding cut off unless you have most of the bill. Ridiculous that you have to pay almost whole bill to get a "payment extension". Will be switching back to better provider that actually helps .

Commercial is obnoxious!! Cannot stand the singing!! Hate hate hate this commercial!!!!!

Eventhough my contract was up with them and changed companies they continued to charge me "different fees". When you call to find out what those fees are they send you to who knows who, that can't even speak English and can't think on their own. They end up reading the bill back to you and say those fees are totally legit. They don't understand the bill and can't explain what they are charging you either. Stay away from this company!

They are really hard to deal with. Recieved large bills even after cancelling services. They were unwilling to refund the charges and I was told I will be receiving another bill before they can fully cancel my account. Note: I had already asked to cancel my account many months prior.