Direct EnergyReviews of directenergy.com

I know this sounds like a cliche but I would give them zero stars if I could. After signing up with them a start date of December 21st, the package I signed up for included Amazon prime covered by direct energy. On December 27th I called to let them know I still had not received information on having Amazon prime. It was then that I was told that it could take one to two billing cycles to receive the activation email and supposedly a ticket was put in to notify the company that I did not have Amazon prime. After the 2nd bill I received from them, I contacted them again and was told it would take 10 days. After the 10 days, I contacted them again and was told 4 days. On the fifth day I contacted them yet again and was once again given the runaround. The following day I contacted them, spent almost an hour on the phone with them only to be given the runaround yet again. While I was on the phone with them, I proceeded to sign up with another energy company due to direct energy's failure to uphold their end of the contract. I received my final bill a few days later and they had included the cancellation fee. I had discussed with them several times that it shouldn't be applied due to the fact that they broke the contract not I. I called to have the final bill fixed so I could then pay it and while speaking to them they hung up on me. I do not and would not ever recommend this company to anyone unless you just get joy out of being screwed.

Amazon Prime promotion. I signed up on Jan 4,2025 and failed to receive Amazon code that date. I called back 3 times in January and have not received the code. I have called 3 times in February and do not have the code. Has any one ever received Amazon Prime from them??

Direct energy is the worst company I have ever experienced!!! Their customer service includes long wait times, rude reps, people who are hard to understand and it is hard for them to understand what you may be talking about. If you want someone higher than a manager, forget that they will never let you talk to one. I had a rep come to my door and list a certain price but it was a lie. They charged me a higher price and never fixed it. I decided to go to a different energy company. Direct energy is now making me pay a full cancellation fee even though I was lied to about the price. This company does not care about its customers. You will be charged so much money that it is ridiculous.

More like negative 5 stars. They are trying to charge me more than what the rate is going to be 10 years from now, which is far from the rate I originally agreed upon. Therefore, should be charging them a crap ton of fees. Processing fee, breaking the original contract fee, a rate of 25% per month left on the contract, etc... If it was the other way around, they would be charging me fees all over the place because I broke the original contract. Over $500 of gas and electricity for 1 month in a regular little home with 2 working guys. Gone all day. Therefore, no reason for that being that high.

Don’t use this . It’s totally scam. I was use web site just get quotation, when I go for it asking my detail and I provide after that without my permission, they start energy without my concern after one month they send me the bill actually on that time. My house is going to build and they provide me build when I called at home. They told me we are going going to investigation after that they provide me bill$148.0 to close deal.

Direct energy is a soul sucking company that will drag their heels to avoid paying what is rightfully yours. I moved out of province in the middle of July and had called at the beginning of the month to inform them of my move date and will need my services cancelled after said date. Made an overpayment of $206 and change. Aug bill shows a credit (wrong amount because they didn't take off the days I wasn't there) then a bill for over $80 in Sept. Called to say I cancelled in July. Put on my account cancelled in Sept. Got them to open a case file to get back my money from July 19th on. End of October they inform me that they owe me over $200 dollars. I call and they confirm that they will send me a cheque. Beginning of Dec I get an email stating they will send me to collections for $175 dollars in 10 days if I don't pay. Check my account, shows a $53 credit to me. Also a bill for Oct 6. I emailed them about it, they ignore my questions about the collections and are adamant that I confirm my address so they can send me a cheque for less than what they owe me. Asked where amount was coming from, they send me breakdown which clearly shows a $0 credit for a $61 charge on my gas for the Oct bill. How convenient! I go back and forth with them (about a dozen emails) showing them that the math, if done properly, was $116 they owe me, but they want to do credits vs charges for all the bills, instead of concentrating on the one bill that applies to my last days living there. They insisted they were right, they want proof I wasn't there since July 19th (they have the record of the phone call plus other info that proves it), and that I cancelled in Sept. The charge is for after the Sept cancellation which they apparently didn't apply either! I ask why there was no credit for the gas up to Oct and they say they see some discrepancies when they looked at my bills. Uhhh, shouldn't you have already done that? So they state that they are re-reviewing my account but they can't guarantee the resolution I'm expecting, meaning they don't want to pay me what is rightfully mine?, and that I'm expected to wait 1-2 billing cycles for said resolution. Sounds like they are trying to find a way to deny me my money. Absolutely ridiculous and now I'm apparently 1 day away from them sending me to collections when they still owe me. I have wasted a lot of time answering the same questions day in and day out, emailing and comparing bills to the credits and charges towards me when that should have been their job. They get paid for me to do all the work. This company should be shut down

Don’t use this company. They are dishonest with a completely incompetent staff. I have a large credit on my account due to overpayments. I have requested a portion of that to be credited back to me. I’ve had seven conversations, written numerous times and they haven’t resolved my issue despite being told they’d eft money back yesterday. They could care less about customer service.

Direct energy transferred my gas without my approval from the other provider very bad service