Direct EnergyReviews of directenergy.com

Well, it is not what went wrong this time but, what goes wrong every time. They place all sorts of miscellaneous charges on customer bill even if there was not a disconnection of service. There is a recovery fee of $30 even if your bill is one day late and the service was never disconnected, plus a late fee EVEN if you call in to receive an extension. I oved$2 and request a few days to pay it because I was using a seperate card and they added $3.86 late charges. If you request a printout or ledger of the monthly amounts for a year to compare to the actual bills that were mailed, the amount is always different. They send a disconnection notice and will not allow any type of option on the day of disconnection. I received a disconnection letter on the day the service is to be disconnected which is a way for them to keep harassing you about signing up for automatic bill pay so, that when they overcharge for services, it will be difficult to dispute the payment for a refund. Not to mention that the ONCOR delivery charges and Direct Energy service charge are always substantially higher than the actual usage. It is quite pathetic to charge someone $45 if their kwh usage is less than 500kwh a month, yet my usage is usually around $25 while the delivery charges are $41 or a little more. I think this company should be audited and fined for manipulating charges to make extra profit off of its customers. It seems as though Direct Energy will keep tacking charges on with the intention of a customer being disconnected so they can apply excessive charges. The $145 disconnection fee, a $30 recovery fee, late charges and then they are so corrupt, they will offer you a cheaper plan as though they are trying to help you out while charging a cancellation fee of $310 for breaking the first contract that they deceitfully urged you to break for their incentive bonus. They continue and keep this up, they will end up just like TXU. Regulated with unregulated hosts that are disturbingly loyal customers who die off without referring anyone or telling others what scums and crooks they are. They would be in trouble if people started purchasing generators to use at home. I hope they do as a protesting strategy and watch those that capitalize off the funds of hard-working people, shrivel up as they sit on a sandy beach somewhere manipulating accounts that never actually balance. They steal little by little. Five dollars here and there, a dollar here and there, a quarter, dime or nickel every time a person uses any kwh. They think they are slick while losing all their customers. They will left with nothing but pay as you go pretty soon and if the people don't pay, they don't eat. Snh.

If I could I would have given them zero starts! I have been fighting with them since June 16th and I paid what I thought was going to be the last one and I paid in the quick pay and today I know had to pay them for the third time. I would never use them again. I stopped using them in May. I would never recommend them and to get a hold of someone on the phone takes ten minutes going through the menu. WILL NEVER USE AGAIN. STUPID COMPANY

If you go to choose energy for your right to choose your energy company stay clear of Direct Energy. From day one I had issues with the customer service and their website. I could not make payment on the website so it cause me a 30.00 late fee. When I called them to inform them of this I was just told to pay it. They had me locked in with a 2 year contract and a 295.00 cancallation fee if cancelled. However, the service was so poor I was willing to pay the cancellation fee after just two months of service. When I called to pay my last bill I could not pay it online. I called customer service again and it took 5 times for me to enter the number or say it before they can take may payment. The worst of the worst service every, what every you do say clear of DIRECT ENERGY.

Just don't even with Direct Energy! Worst mistake I ever made! Customer service either shows no interest in talking to you or keeps going by a script. (Called multiple times to get different people for someone to actually help) They said my bill should only be only 200-250 a month after some calculations on their part and mine when signing up. Paperwork checked out. Now my bills on average is now $400 a month...!? In all certainty I know my usage has gone down (called two companies for usages) but now my bills are costing even more?! I told them I really regret going with Direct energy because I'm just feeling conned and the person I was talking to said stay with us longer and use less electricity and the prices will go down. Please go somewhere else and save your money and to not feel conned about going with them.

I changed my utilities to Direct Energy 2 months ago and it’s been, by far the worst decision I’ve ever made! Run away and FAST! Their customer service is absolutely the worst I’ve ever experienced. Difficult to (actually impossible) for me to sign up for auto befit from my bank- despite filling out an online form - that was accepted then wasn’t excepted, since I had to pay my bill with my credit cards - apparently they prefer this to bank account auto debit, like all my other monthly bills?! So to be specific I didn’t last 2 months before I cancelled my sevice mid month and will pay a fine for early cancellation of my service. Each agent gave me different answers on how things were set up (or not set up in my case!) So I’m so really looking forward to not having to deal with the worst customer service I’ve ever experienced and returning to ATCO and EnMax no problem whatsoever with these companies I’ve used for over 16 years! So good riddance to Direct Energy - I would definitely recommend that you avoid them as a utilities provider! D Gerlitz

I felt that like been scammed by this company. I was with Epcot Energy with approximately $48 bill every month. And those guys told me they have cheaper rates and I’m gonna pay only between $25 to $35 a month. And boom the first bill is $51. I called right away to cancel the plan.

crooks do not apply or get there service worst company to have ever been found in canada , go to epcor way betetr and honest business

They came to my door offering their services, I declined, as I have txu and never planned on changing it. I now owe a 2 month late bill for over $150. I never set up an account, never signed to accept them and never cancelled my txu account. I’m currently on the phone with their customer service people.