Direct EnergyReviews of directenergy.com

I would never tell anyone to use direct.Energy, it is the worst electric company that you can go through.Do not use them

To whom it may concern: I spoke with 3 different reps who didn't help. They all repeated the same information, and no one had a number for corporate office. The last rep Mani #09133100 was rude and dismissive. Escalation group is a joke. He repeated what the other 2 reps before him stated. I suggest you save some money and get rid of the escalation group because they can't or won't help your customers. My services were disconnected basically for $1.00. I made payment arrangements on 12.15 for 96.00 payment and the balance to be paid on 12.26. Unfortunately, due to miscommunication the payment should have been $97.00. You all disconnected services and would not do anything to help me except to pay the remaining balance. If that was possible, I would have done that. I'm sure this will go on deaf ears but be assured I will never refer you to anyone. I will be sharing my story on any platform that will listen to my concerns with Direct Energy. No, I'm not always on time paying the bill but it gets paid. When you allow computers to make logical decisions you have a problem. I will be switching electric service as soon as possible.

Took my last bill off autopay and expected me to know that somehow. The last bill went to collections, I called them and paid it the day after I was notified. Two months later, the collection company says payment was never made so I paid the collection company. I called Direct and they said I did make the payment with them, they just didn't update the collections company.

I have been a customer of Direct Energy for over six years, maintaining a perfect payment history, even during the COVID-19 pandemic. Recently, I relocated and contacted them to transfer the utilities to my new address. My initial call was satisfactory, and I scheduled the service transfer accordingly. However, upon moving in, I discovered that the utilities had not been connected. When I followed up, I was informed that the previous account had been disconnected and that they could not arrange for service connection at my new address. I was given the option to expedite the process for an additional $300. After 14 days from my initial request, I was advised that, since the account had been disconnected, they could now connect the utilities. Interestingly, the service provider at my new address was also Direct Energy. This experience has been disappointing and has led me to conclude that the company's priorities seem to favor profit over customer service. Consequently, I have decided not to continue my relationship with this provider.

Very bad company to go with. They keep phoning me every week, and I have explained to them I am not interested. Then a guy called Mustafa is swearing at me and calling names to my mother, sister, wife. Very unprofessional. I want OfCom to to review this company customer service. There an absolute joke. DO NOT SPEAK TO THESE PEOPLE.

I wish I didn't have to give a star! These people are horrible to deal with. My electric bill doubled in the last two years. I tried to change my plan but was told I was in a contract and would cost me $325 to get out of it. I have had them for 6 years with auto draft and this is how they treat their customers. I do not recommend these scammers.

I’ve had nothing but issues from this company. I have never had bills as high as I do never had to get on average monthly billing. I regret switching from my other electric company that I never had issues with had for over a year never had bills nearly this high. But I feel for the sales rep who came to my door and claimed to be better. I’ve had my electric disconnected twice because they forgot to pull the money out and could not explain why the money was never taken. So then I had to pay them a disconnection fee and also had to wait several hours for the reconnection, even though the money was there in automatic payment was set up. I completely hate this company.

Ive been using Direct Energy for a while now with almost no issues with billing and reminders. As I sometimes work out of town and get pretty busy i do rely on reminders to pay and usually they are pretty good. With your contract services they will give you a large grace period to pay your bill if you forget like i do. I recently opted to get direct Energy Regulated Services for Gas (pay regulated fluctuating rate) with no contract and they do send the bills, but only warn you once by email that after 45 days past your bill due date they shut off your gas. NO OTHER SERVICE COMPANY does this that Ive dealt with. I forget and I rarely pay on time but I always pay. They've shut off my gas twice this year cause i was over 45 days late paying. Ive gone 3 months before on electricity, phone and cable without paying. No grace period with these guys. They dont care at all and they dont tell you steps to take when switching to regulated services. They leave you in the dark and cut you off when they see fit. DONT USE THEM. GO WITH SOMEONE ELSE!