Direct EnergyReviews of directenergy.com

Absolutely worst company! No one speaks english, no one resolves or tries to help, no one understands requests. God for bid you get in contact with the US based agent. It’s an awful dishonest company!!

Wouldn't recommend this company, paid off a old account on Sept 2025 then 6 month later they added almost 500$ to my new account saying I owe from the previous account that I paid off, they said they can't remove the 500$ that I have to paid again and we'll nope I rather go back to TXU than to deal with them over charging me like this

Worst power company in Texas I moved here from Louisiana got connected through direct then one morning after dropping my kids to school they turn my power off I called and asked why they said my lease agreement so I sent it called back they said they needed more in total I sent over 50 emails trying to resolve this but guess what still nothing now me and my kids are in the dark.

New account setup had some confusion and a payment was missed on my part. I received a notification saying to pay by the 2nd so they could “make sure there is no interruption of service,” but no disconnect date was mentioned. There may have been additional information in the link from the first email, but that link was dead by the time I clicked it. Two days later, I received an invoice dated the 9th, again with no mention of an impending shutoff. Based on that, I planned to pay by the 9th. My power was shut off on the 4th with no additional warning. The communication around deadlines and disconnection was unclear and inconsistent, and it led to an unnecessary service interruption.

MY BILL DOUBLED SINCE GETTING DIRECT ENERGY!!!!!!!!!!!!!!!!

I've now had two salesmen come to my house to demand I show them my bill. They insist I'm paying fees I can't see and that they need to see my bill right now or else! Except when I review my bill, these fees don't exist. One salesman demanded I call my boyfriend who's out of town and get his password so I could log into the bill, and take pictures of it all. When kindly asked to leave my property, he still tried to give me a rant about the money I could save, and how I really need to show him the fee right away. What kind of company operates this way?

I will never resign a with direct energy. They are a terrible service provider and customer service is also unacceptable. Unreasonable over priced. Highly recommend anyone considering getting service from them look elsewhere if possible.

I spoke to 5 different representatives No one has a clue how to help And even made things worst What a shame