Direct EnergyReviews of directenergy.com

Customer Service is the worst. I am really frustrated with them.

If ever you should be approached in the mall, by a salesperson from Direct Energy. RUN SCREAMING! Direct Energy allowed someone who isn't on my account, access to my account. Instead of cooperating with the RCMP, Direct Energy decided to play "Perry Mason" with the police instead. To the point of frustration, where the RCMP decided that my complaint was more trouble than it is worth, and dropped my complaint altogether. Direct Energy exserted more effort into assisting the person, who they helped break into my account. More than they did by assisting me, their customer. I spoke to a smug, smarmy, unprofessional reprobate. By the name of Paul. Paul has license to speak to customers anyway he pleases. Because there is no manager within Direct Energy higher than him. If I could have given this sorry excuse for a company 0 stars, I would have. If you value your privacy, security, and identity. Avoid these dregs at all costs! They truly don't give a shit about you.

I would like to make the public aware of issues I had with Direct Energy. I put my house up for sale in March 2026 due to a medical necessity to relocate toe a Chartwell Retirement Residence. The house sold the first day and I contacted Direst Energy to cancel contract. I Wass told they would do so on 1 APR 26 and wave the requires 30 day required for the average plan they have to keep the payments at constant level. I received a bill for March which I paid and the next day I received another bill to cover the so called savings per month. I explained this to three people in Customer Relations and explained the circumstances for being unable to cancel prior to 30 days. Which I find would have had not bearing on the catch clause that when you cancel this plan you are hit with all the charges you thought you had saved. After speaking with three individuals in Customer Service staff which include to levels of supervisor. I was told that even under my circumstances (medical). they would not refund the addition charges. I was deeply unimpressed by the cold attitude they had even with the circumstances I provided. There seemed to be a disconnect between the person I first stalked with and those further up the chain of Customer Service. I would Direct Energy to ensure they put this contract issue in big red letters on each bill.

Direct Energy has terrible billing practices. They didn't send me a bill for one month. I contacted them and they said that no payment was due for that month. Then they decided to send me 2 bills due in following month. We are talking about $900. Ridiculous!

Terrible customer service. I was on the plan to pay the same amount monthly except it was never the same amount. It was high one month low the next. They don't honor the agreements they make. Plans are vey high.

I never deal with direct energy at all, always high bills.

I am seriously consider to change to other service provider after being their customer for nearly 10 years. The average billing is getting rediculously high espicially after these past two year. The customer service wait line is also getting longer and less profesional. The over quality had gone way down!

Direct Energy put services in my son's name without having a contract, signature, his home address, email. He was working out of town and rented a unit for 6 months. Direct Energy was not the provider, Burst Energy was service providers. My son canceled services with burst for October 31st, then 3 years later receives a call from a collection agency located in Belgium that he owes over 2500 for utilities. When he contacted Direct Energy, they could not retrieve the actual bills as he was told they are wiped out every two years and all they had was his final amount. How insane that a company can put services in your name without any contact or correspondence with the individual. 100% Scam Artists.