Direct EnergyReviews of directenergy.com

Someone from Direct Energy (DE) called my parents claiming they owed a cancellation fee on the day we started service with a new Retail Electricity Provider (REP), despite our switch occurring within the 14-day window of contract expiration. We were only with DE because they bought out accounts from our previous provider. I find it very hard to believe that someone from a REP is not aware of this Texas legal right, especially since this came from a call instead of a letter or bill. My parents are elderly, and I can't help but wonder whether tactics like this specifically target unsuspecting seniors who may be unaware of their legal rights. What's even more surprising is DE actually sent us an email almost 3 weeks prior, notifying that our contract would be expiring soon and provided the renewal offer. Further, in the excerpt below, they stated we could cancel as of the date of the email and would not be charged a cancellation fee: "The cancellation fee for your current plan no longer applies. (Although the cancellation fee for your current plan was scheduled to remain applicable until at least 14 days before your first meter read on or after x/xx/2026, Direct Energy has waived this fee as of the date of this notice.)" Clearly, they provided written documentation that any cancellation fee would be waived immediately. So now we have shady behavior AND incompetence. Perfect combo. Stay away from this company.

Transferred their service to you without your consent. The call rep was extremely rude and pushy. He tried everything to get your new address and information to transfer service to you without your consent. I explicitly expressed I don't transfer and requested stop service from my previous address. However, the second day I received a message from my current electricity provider saying I requested moving out, which actually the direct energy did. I hope the government can do something on this shit company.

Garage service

They bought Ohmconnect and took over my account and then tried to get me to pay for electric at a home I sold a year ago.

Direct energy is very expensive heat and power secound one i have heat and electricity and you didnot tell to me you just transfer epcore with out notice if you guys didnot have electricity why you guys give it to me I f canot able electricity in my area that is not good your under epcor

I've been a customer of direct energy for a little over 10 years. They started decent back in the day and became total trash to their loyal customers. I moved away from them and found someone else. It was worth paying the early termination fee of closecto $500 just to get away from them. They are way over priced and there customer service sucks. Find another company. Do not go with these people.

Awful experience!!! After being misinformed about the deposit I decided not to go with their service. I've been fighting since 5/9 for my deposit to be out back in my account. I've called every week since then and just got the run around and multiple different stories about it being released yet the bank has no pending request. From the supervisors Cesar to the employees are untruthful. Do better Direct Energy!!!

Company is trash they want you wait an hour on the phone if you want to leave after you contract is up they repeatedly try to convince you to stay with the company either transfer service or upgrade plan this will go on for months until the very last day. Also for a 1 bedroom apt expect light bill to be over $300+