Direct EnergyReviews of directenergy.com

Absolute crooks. This company keeps terrible records and makes things up as they go along. For the past 6 months, I thought my bill was unusually high, but just paid it anyway. This past month I received one of the highest bills I had every gotten and was out of town for three of the four weeks in the billing period so I knew something was off. Company told me that my actual usage was 76 dollars, but that I had signed up for an average bill program. This program has never once saved me over 20 dollars, but I had been billed at least 40 dollars over for the past 12 months. That’s an unbelievable amount of overpayments. I told them to take me off immediately, which they did, but could not issue a credit. Renews my contract with them a few months ago and wanted to cancel but that‘s an extra 300. Considering they had already pocketed close to 600 bucks in overpayments you would think they would let it go. Huge mistake to go with this company. Avoid, they are nothing but scammers.

Energy direct are a bunch of crooks. Purchase a house with a hot water tank that was being rented by these thief’s. Ask to buyout the contract of 10 years 11 months they wanted an additional $575.00. The lifecycle of the water tank is 14 years and the cost is $1,100.00. The previous owner has paid out $3,534.00 for this tank. And just to add salt to the injury, they won’t pick up the water tank. One would think that if $575.00 is still owed then there must be some value of this tank, but no. This crooked company should be sued for taking advantage of its consumer. I will continue to tell my story of this company and tell everyone I know to stay away from this organization. Here’s the best part the installation was against code and was installed in such a way that it was a potential fire hazard to the home.

Horrible company to be a customer of. Their rates are completely ridiculous and in my opinion, out of control! They basically double charge you, and when you call them out on it, they say that it isn't a double charge, that they don't charge you for about 2 months in advance, so your bill you pay each month is actually the bill that is due 2 months prior...at least that is what the girl explained to me today when I called in for an explanation about my final bill (as I cancelled them after they kept increasing my bill each month for the last 3 months even though I am on a budget plan. In my opinion, it is hard to contact them overall, and when you do get ahold of them, no one can explain anything to you properly. It is like they read you out what their computer tells them to say, and half of it is meant to be in complex language that the average person does not understand. When you ask them to explain further, they just give you the same explanation. So frustrating! I am so glad I have cancelled them as my provider! Worst company ever in my experience!! If I could rate them at a 0, I would!

ABSOLUTE THIEVES!! I have not lived in Canada for six months and have been receiving emails , with their legit email address and a legit looking bill for three months now. I am now being harrassed about paying for a service that I paid a different company for. There's also no returning email address on the threatening invoice email. Again!!!! I'm out of Canada so I cannot call to rectify this made up service I was given.. absolute joke

I own this house. 2024 St Edmunds crossing Dickinson Texas 77539. I do not live in this house. It is a rental house. They put a switch hold on because a tenant did not pay his bill. For 3 weeks we have been trying to get it removed. I have sent everything they've asked. I even received an email stating switch hold removed. Now I have new tenants trying to move in. They went through their provider to transfer service to the address. Cannot turn power on because direct energy put the switch hold back on. These people had to cancel their movers and they're about to be homeless because of direct energy. For 3 weeks I have been sending them everything they needed to remove the switch hold prior to renting out the property. I did not want new tenants to have to go through this. It is not right what they're doing. They've blocked my rental house from being rented, They are causing my new tenants to possibly go homeless, They have been sent everything they have asked for over the last 3 weeks., My deed my note they want a copy of the previous tenants They have received everything. They need to remove the switch hold. If this is not illegal it should be. The news needs to know about this The people need to know about this. This is a company that does not care. I have tenants that have nowhere to go because of direct energy. Again they even emailed me and said switch hold was removed after I sent them a copy of my deed to show I own the house and I'm not the one that owed the money. Now they decide to put the switch all back on. They're totally messing up innocent people. That is not right. Today I even tried to find out what my previous tenant owed. I was just going to pay it. Then take them to court to get my money back. They wouldn't even give me that information because I'm not on the account,. So there is no way I can get my new tenants in my house.

had a very terrifying and very stressful experience dealing with customer service and supervisors. lock up price is not true. they give you reasons to just give up and get tired waiting for call backs and line up on the phone when you've got issues. i am very stressed and traumatized by this experience with DIRECT ENERGY. if i have an option to give a very bad rating, i'd do that.

Direct Energy and their customer service representative and oh their Attorneys are some SLAVETRADERS and need to get off my damn land! Checkmate queen8 using our birthrights to be the surety for their company! IM NOT FOR HIRE PARASITES AND LET THE RECORD SHOW IM ALIVE AND NOT A CORPORATE ENTITY! FIND SOMEWHERE AND YOUR OWN DAMNED FAMILY TO EAT OFF OF CAUSE IM MOT PAYING YALL NOTHING! BETTHAT HEATHENS! Y'all better stop sending me mail fraud letters of your government obligations(TITLE 18 SECTION 8, IGNORANCE OF THE LAW IS WITHOUT EXCUSE!) I bet that much! It won't be no damn America and mark these very words after I get through with y'all nasty a$$!

Avant que j'ai pu m'inscrire comme futur propriétaire ils m'ont ont coupé le courant. Je suis donc parti à la concurrence. Entreprise à éviter.