Direct BrandReviews of direct-brand.com

Response from Direct BrandOct 5, 2021

Hi William, I am sorry to hear your frustration. The part you ordered is the part that you received. On Sept 30th you were emailed a FedEx return label. A check of that tracking number on Oct 5th shows that you have not sent the part back. As soon as we receive the part you will be refunded in full.

Response from Direct BrandApr 19, 2021

Dear Mary, thank you for taking the time to leave a review. I have investigated your complaint and discovered that you were requested to send the part back. As you ordered the wrong part the responsibility is for you to ship this back as per our terms and conditions. We would not send a label if the part ordered was ordered incorrectly by the purchaser.

Response from Direct BrandApr 7, 2021

Dear Clark, we are sorry to hear that the part arrived broken. it is always disappointing to hear when a customer does not receive their goods in good condition. I have arranged for a full refund to be processed.

Response from Direct BrandFeb 11, 2021

Dear Michael, We are sorry to hear that these igniters failed. We sell hundreds of tghese every year and very few fail. We will arrange for a full refund upon request.

Response from Direct BrandNov 4, 2020

Dear Dunkly, thank you for taking the time to leave a review. The email is an automated email sent after dispatch. I apologies for the delay in you receiving your package, however, I believe our sales team has contacted you and got this sorted for you.

Response from Direct BrandSep 8, 2020

Hi Stan, I believe that you tried to phone on Sunday and the holiday, unfortunately, our offices were not manned on these days. We have contacted you and informed you that your parcel was delivered to your front door at 11.28am on Saturday August 29th by Fedex. Please speak to your neighbours to see if they have taken the package in for you.

Response from Direct BrandAug 28, 2020

Hi Chris, we must point you to the packaging and our website. This clearly states that insatllation should be conducted by a professional contractor. We have arranged for you to return the goods to receive a full refund.

Response from Direct BrandApr 24, 2020

Darlene, my apologies for the delay in replying. I have investigated your complaint and spoken with our sales team. They are unable to trace yuour calls, however, if you would like to email us at [email protected] we will assist you with your problem. take care and be safe