Direct BrandGet replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Appliances & Electronics · Somerville, Massachusetts
Excellent
Appliances & Electronics · Bourne, Massachusetts
Excellent
Appliances & Electronics · Norton, Massachusetts
Average
Appliances & Electronics · Boston, Massachusetts
New
Showing 238 reviews with 5 stars · Clear filters
Michael M.
Your technical support department help me find the right part because my manual was an old ones and the parts 4 for the older models
Response from Direct BrandJul 8, 2020
Dear Michael, thank you for taking the time to leave a review. we are delighted to hear that you are pleased with the overall service our staff provided to you. take care and be safe
MARK O.
Excellent service. The part was exactly what I needed and was shipped promptly
Response from Direct BrandJun 30, 2020
Dear Mark, thank you for taking the time to leave a review. We are pleased that you are happy with your experience of dealing with Direct Brand. We aim to offer competitive pricing on all our parts. Take care
Frank C.
the mounting bracket was not far enough back. I had to get my dremell out to break the spot weld to move it back. Now it works just fine. Frank
Response from Direct BrandJun 19, 2020
Dear Frank, thank you for taking the time to leave a review. We are glad to hear that you were able to sort out the part, it is nice to have intuitive customers
Terry P.
Good price and quick delivery
Response from Direct BrandJun 15, 2020
Dear Terry, thank you for taking the time to leave a review. we are happy to hear that you were pleased with your experience of dealing with Direct Brand.
Kevin A.
Best price on a replacement water heater flame sensor/igniter combo. Shipping was a little high and slow through USPS but it arrived in excellent condition and was still less expensive than the previous one I purchased from Home Depot. Lasted about 1-1/2 years before I needed to clean off the oxidation. Hoping it lasts a while longer before using this replacement.
Response from Direct BrandJun 15, 2020
Dear Keith, thank you for taking the time to leave a review. We are pleased to hear that you are happy with the price and service provided by Direct Brand. Unfortunately, shipping is taking slightly longer than usual. Be safe
Matthew S.
I ordered a thermostat for my apartment sized range and it fit and worked properly. I do wish I had gotten a new knob with it because I broke the old one taking it off, it was rusty. All in all though I would use this site again and I will order a knob. Thanks.
Tim M.
Had a 40 year old Brown 20” stove on a property. The oven control finally went out. Looked up the part number here and they had the exact same part. Just took the old one out and plugged up the new one and off we went. They were several dollars less than competitors too. Over a week to arrive but the part was worth it.
Response from Direct BrandJun 10, 2020
Hi Tim, thank you for taking the time to leave a review. We were happt to assist you and pleased to hear that you are happy with your experience using Direct Brand. Sorry fr the delay in the part arrival....pesky Covid
Alex S.
Great communication and customer service. Will absolutely shop here again.
Response from Direct BrandJun 10, 2020
Hi Alex, thank you for taking the time to leave a review. Glad to hear that you were pleased with your experience dealing with Direct Brand. Be safe