Direct BrandGet replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Appliances & Electronics · Somerville, Massachusetts
Excellent
Appliances & Electronics · Bourne, Massachusetts
Excellent
Appliances & Electronics · Norton, Massachusetts
Average
Appliances & Electronics · Boston, Massachusetts
New
Showing 30 reviews with 1 star · Clear filters
Spencer W.
Payed for 2 day shipping for furnace parts that I desperately need and I still have not received it. Probably won't order anything from you again and will avoid fedex at all cost. They have been here several times in the past so I'm not sure if it's your business or fedex but someone royally screwed me over!
steven
You guys sent me the wrong motor 1.the mounting bolts are not the same . 2 the motor spins the wrong direction when correctly wired. 3 even the label on the motor does not say 32330 like your website advertised it does
Response from Direct BrandJan 16, 2023
Dear Steven We are sorry to hear but you did not get in touch with us to let us know you had a problem so we are unable to fix the problem. Please contact us with full details of the order and product so we can deal with your problem,
Brian L.
The part I ordered did not work for me and I am trying to return it. When I called customer support I was sent to a que and left a message. I am still waiting 5 days later so I called again and was again sent to the que. Now I am not sure how I can return this part and get a refund.
Response from Direct BrandNov 10, 2022
Dear Brian We are sorry to hear about your experience and have reached out to you by email to discuss how we can assist with the return.
Johnny E.
I paid extra for my package to get here fed air I gave instructions for the package to be placed in the black box on the front porch. proof of delivery picture showed the package on the ground with a dog by the package. This was unacceptable
Response from Direct BrandNov 10, 2022
Dear Johnny We are sorry Fedex have not delivered the package as instructed. We have refunded your shipping costs.
Ryan
Ordered a part that I verified with the company they had in stock. One hour later the order is cancelled by the company advising the item is not expected to arrive at their facility for another 7 weeks.
Response from Direct BrandJun 9, 2022
Hi Ryan, When I spoke with you this part appeared to be in stock with our supplier. I later found out that it was our of stock with extended lead time and you were immediately refunded. I apologize for the inconvenience. Let me know if we can be of further assistance. Matt
James G.
I received the wrong part!
BARAK S.
They sent me the wrong part and will not let me return it. So I just lost $62.00.
Response from Direct BrandDec 9, 2021
Hello, We believe that you ordered the wrong part and at no point were you told you couldn't return this. You were sent a return label on Friday Dec 3. Please check your junk/spam folder if you do not see it.
DAVID C.
only received 1 of 2 motors i ordered no one is returning my calls