Direct BrandGet replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Appliances & Electronics · Somerville, Massachusetts
Excellent
Appliances & Electronics · Bourne, Massachusetts
Excellent
Appliances & Electronics · Norton, Massachusetts
Average
Appliances & Electronics · Boston, Massachusetts
New
Showing 238 reviews with 5 stars · Clear filters
Jennifer M.
They quoted the correct shipping time. Part came new and securely wrapped with bubble wrap. Will use again.
Response from Direct BrandApr 22, 2021
Dear Jennifer, thank you taking the time to leave a review. We are delighted to hear that you were please wit our overall service and look forward to doing business with you in the future. take care and be safe
robert H.
Very fast shipping and good products.
Response from Direct BrandApr 22, 2021
Dear Robert, thank you for taking the time to leave a review. we are pleased to hear that you are happy with our shipping and products. take care and be safe
Ralph S.
Excellent transaction all the way. Fantastic prices!
Response from Direct BrandApr 19, 2021
Dear Ralph, thank you for taking the time to leave a review. We are delighted to hear that you are pleased with the service you received and the price. we l;ook forward to doing business in the future.
William H.
This company is great to do business with, will use them again for sure!
Response from Direct BrandApr 16, 2021
Dear William, thank you for taking the time to leave such a nice review. We are delighted to hear that you are happy with our services and look forward to doing business in the future. Take care and be safe.
Michael D.
Great service
Response from Direct BrandApr 15, 2021
Dear Michael, thank you for taking the time to leave a review. We are pleased to hear that you me provided you with the service you deserve. Take care and be safe
brett
I was expecting to pay an arm and leg for OEM parts but was pleasantly surprised to find them here for less and delivered fast. I was able to get my customers stove up and running for far less than replacing the stove.
Response from Direct BrandApr 15, 2021
Dear Brett, thank you for taking the time to leave a review. we are pleased to hear that our staff delivered excellent service and that you were pleased with our parts and prices. We offer a wide range of replacement parts and look forward to your continued business. Take care and be safe.
Frist Baptist C.
Item was received in good condition and installed and works well. Only issue was no communication from order notice until delivery. Suggest you send shipping notice and expected delivery.
Response from Direct BrandApr 15, 2021
Thank you for taking the time to leave a review. we are pleased to hear that the part has fixed your problem. With regard to the lack of communication, we apologise for this, on investigation it appears that the automated service that should forward your order and shipping confirmation was not working. We have fixed this and are grateful to you for pointing this out. Take care and be safe
David
Excellent selection and quick shipping and at about 1/3 of the cost of my local supply house.
Response from Direct BrandApr 12, 2021
Dear David, thank you for taking the time to leave a review. we are delighted to hear that you have received excellence service from our staff. Take care and be safe.