Direct BrandReviews of direct-brand.com

OEM parts that got to me very fast. I used standard shipping and got the part in 3 days...very efficient!

Fast shipping

I needed the blower motor quickly, and I paid for the overnight service to make this happen. It arrived the next day, as promised. I installed it with no problems and it's been running like a champ since.

I worked with Louise. I had found the motor I wanted and thought I had checked the box for NEXT DAY DELIVERY but I had not. Louise took care of the issue. When I had a question the day of delivery she responded back quickly.

Very quick shipping. Good communication

Easy app navigation, quick ship.

I like most folks are on a very tight budget. Direct Brand's products and prices grabbed my attention. I ordered 2 room blowers and an exhaust blower that matched up perfectly to my 3 King pellet stoves. They sent to me an incorrect room blower from what I ordered. I called the phone number given and left many messages but nobody ever called me back. I got through to them by the e-mail I found on the BBB website, they then promptly e-mailed me back. They then sent me the correct part and covered all charges for sending back the incorrect part. Some may say not to give 5 stars due to this however working in retail most my life I know accidents do happen and they fixed the problem and even refunded the UPS charges back to me of which I paid for the initial order. So folks please lighten up, I know I will be ordering from them again and know that if a situation arises they will take care of the problem.

Prompt shipping! As described!