Richard S.
Bought my sling bag
Bought my sling bag, for some reason they didn’t have my complete address, I saw the tracking number and it never came. I reached out, and was surprised to have whoever was on the other side of the keyboard blaming me for not giving my complete address, I took that as they were having a bad day, gave them my address and asked for them to send me the updated tracking information, when I didn’t get that information by the next Monday, I sent another email, and received, “I already told you that I will resend. The order will arrive in 7-10 business days. Please wait.” What a rude a- - reply!! I finally got my pack, never received an updated tracking number, I would NEVER recommend this company, and I’ll NEVER spend any of my hard earned money on any of your products!!
Response from DinosaurizedSep 9, 2024
Hi Richard Strader, I believe there may have been a misunderstanding between you and my staff. We always update tracking information on time, and we respond kindly, contrary to what was mentioned, as we have a record of the conversation. However, as the manager, I sincerely apologize for anything that made you feel uncomfortable. As you can see from other customers' positive feedback, we pride ourselves on providing excellent customer service and operating in good faith to ensure every customer is satisfied with their purchase. To make up for this, we would like to offer you a 50% off voucher for your next purchase. On behalf of the store owner, I extend my apologies once again.