ralph B.
They're suppose to return a refund for…
They're suppose to return a refund for a wrong item that was ordered but never sent and now they tell me it may take up to 10 days for said refund...I have never seen a refund take that long but they sure took my money from my account in less than 10 seconds. Can't get a delivery date for another item, even the tracking number says - USPS has it but waiting the USPS partner to send it to USPS for delivery. I've seen this for the last 4 days (NOW over 8 days, still says the same thing). I had this happen to me before and I never got the item (EVER). Had to go to my bank for the credit. No phone number, emails take a day or better to get a so/so response and no real answer regarding the problem(s). Sounds like another Chinese operation. I'd stay away from these folks until you investigate them better. There address listed is a Pick and Mail in Fort Collins, CO. Response ---- Not true at all...You acknowledge the refund request back on 8/16/24, not on 8/21/24 per your response and per your own email and I sent numerous emails regarding refund, but all I got in return was it was YOUR bank issues or my banks issues or that YOU had to go to the bank to get the refund...I have all the emails you sent me. True --- you finally sent the refund but it took 7 days for you to do so, and after I had to contact my bank to resolve this issue. If you have (as you say) many warehouses in the United States, why is it that the product STILL isn't here yet if you are indeed in Fort Collins, CO. That is a 3-4 day max on shipping to Arizona. I could've driven there and back by now. Even after I cancelled the item order, now you say it's to late, that it was already shipped, yet USPS still doesn't have it and it's been over a week now. Why do you only return Emails at night? --- because your in Europe somewhere, were your 8 hrs ahead of us here in American. Again I stand by my review of TERRIBLE customer service, STILL NO PHONE number, and you're not based in Fort Collins, CO. (P.O. Box only) as you advertise.
Response from DinosaurizedAug 22, 2024
I hope this message finds you well. I want to clarify that we accepted your refund request on August 21 and processed it immediately. We have already sent you the receipt, and we've followed up with several emails, but unfortunately, we haven't received a response from you. Regarding the shipping time, the information is clearly published on our website, where all customers can view it directly. We have multiple warehouses across the U.S., and we always choose the nearest facility to expedite shipping for each order. We assure you that we operate our business with the utmost integrity. Please understand that the refund timing is determined by your bank's policies, not ours. Once the bank processes the transaction, they will return the funds to your account. We want to emphasize that we are not involved in any deceitful practices; we have all the proof showing that we responded promptly to all your inquiries. As a gesture of goodwill on behalf of Mr. Timothy, the store owner, we are offering you an additional $10 discount to apologize for any inconvenience this situation may have caused. Rest assured, if your order does not arrive in the expected time frame, we will ensure you receive a 100% refund. Thank you for your understanding, and please feel free to reach out if you have any further concerns.