DingmunReviews of dingmun.com

Response from DingmunOct 17, 2024

Dear Darin, Thank you so much for your great review! We are glad to hear that you like the detail of the stickers. We are sorry to hear about the misunderstanding about the material and the lack of instructions. Our stickers are carefully designed to be durable and our decals are vinyl decals with an extra layer of gloss on the surface to make the decals durable over time and will not fade. To ensure the best application experience, we have detailed instructions available on our website that you can refer to for future orders. If you need another set of instructions or have any questions about applying the stickers, please do not hesitate to contact us. Thank you again for your kind words and we appreciate your support! Sincerely, Atisha

Response from DingmunOct 17, 2024

Dear June, We sincerely appreciate your understanding regarding the recent issue you've encountered. We understand how this may have been frustrating, and we’re committed to resolving it as quickly as possible. To expedite the process, we’ve already sent you an email requesting some additional details. This will help us ensure that the resolution fully meets your expectations. Thank you for your patience and continued trust in Dingmun. Should you have any further questions or concerns, please don’t hesitate to reach out to us at [email protected]. Our team is here and ready to assist you. Best regards, Atisha

Response from DingmunOct 12, 2024

Dear Scott, Thank you so much for your wonderful review! We are so happy to hear that you enjoyed the product and had a great experience with our team. Fast delivery and professional service are what we strive for, and it is great to know that we have met your expectations. To express our gratitude for your support, We are happy to offer you a special discount code to use on your next order. Please contact us when you are ready. We look forward to serving you again and if you need anything, please do not hesitate to contact us! Sincerely, Atisha

Response from DingmunOct 9, 2024

Dear Chad, Thank you so much for your 5-star review! We are thrilled to hear that you were satisfied with our work and that you're considering placing another order for more door decals for your other truck. As a token of our appreciation, we’re delighted to offer you a special discount code for your next order. Please feel free to reach out to us when you're ready to place your new order, and we’ll be happy to send the discount your way! Your continued support means a lot to us, and we are excited to work with you again. Should you have any specific requests, don't hesitate to let us know! Best regards, Atisha

Response from DingmunOct 1, 2024

Dear James, Thank you so much for your kind words and for sharing your experience with us! We’re thrilled to hear that you’re satisfied with every aspect of your order, from the shipping to the high quality of the stickers. Our decals are designed to be completely weatherproof and are specially coated with a glossy top layer to prevent fading, ensuring they withstand even the harshest conditions. We take pride in making them more durable and vibrant than traditional decals, and we're glad they meet your expectations! We truly appreciate your support, and it's customers like you that motivate our team to continue delivering quality products. If you need anything else, don't hesitate to contact us—we're always here to help! We look forward to serving you in the future. Sincerely, Atisha

Response from DingmunSep 28, 2024

Dear Dan, Thank you very much for taking the time to review our products on Trustpilot. We are glad to know that you are satisfied with your order and that the product you received is as expected. Your support is a great encouragement for us in providing the best products and services. If you have any further questions or requests, please do not hesitate to contact us. Thank you again and hope to have the opportunity to serve you in your next shopping! Best regards, Atisha

Response from DingmunSep 27, 2024

Dear Kirk, Thank you for your feedback! We understand your concern regarding the decal being tightly rolled. After many years of experience and testing, we have found this to be the optimal way to package decals, ensuring they are protected from damage or deformation during transit. Rest assured, rolling the decal tightly will not impact its quality or performance. If you do encounter any issues with the decal, please don’t hesitate to reach out to us for support. Additionally, we have a detailed video guide on our website to assist you with applying the decal. We hope you find it helpful and that your decal adheres smoothly! Thank you again for your purchase and support. Best regards, Atisha

Response from DingmunSep 25, 2024

Dear Julio, Thank you so much for your kind words and support! We are so glad to hear that you like the product. We apologize for the delay in delivering your order and understand that it took longer than expected. We are always working to improve our delivery times and we appreciate your patience during this process. As a way of showing our appreciation, we would like to offer you a special discount on your next order. We hope this will make your future experience with us even better! Please contact us as soon as you would like to use the discount code on your next purchase. Thank you again for your understanding and we look forward to serving you soon. Sincerely, Atisha