customer
The process was very inconvenient since…
The process was very inconvenient since the old dimo device had to be returned and the new Dimo is coming after a week even though I am placed in CA. This lead to me loosing all my points for no reason!
Response from DIMONov 17, 2023
Hey there! It looks like you had to do the replacement because you minted the device and then lost access to the wallet. Once the device is minted, only the wallet owner controls it. We swapped out the device under our compromised account RMA policy and got you reconnected shortly after. Thank you DIIMO

