diibReviews of diib.com

Not a good company. I signed up for a website speed upgrade, and it offered me a $19 a month subscription with that purchase. Great, or so I thought. I looked in my billing and I was automatically subscribed to the 29 a month regular monthly subscription. When I mentioned it to my "customer service" rep who was assigned to me, she had no clue how that could be done and she'd be happy to cancel it for me. Thanks, figured it out before she did. They also tell you that you will get backlinks worth $500 but the wording was confusing. It was just one backlink. When I emailed about it, again she was very vague. As for my site speed "upgrade" the guy basically installed a plug in for my cache? My website mobile speed is still rated at "poor." He gave zero detail on what he did, but adding a cache is something I could probably do myself. No details on the work or why he did it. Just a vague, "I did some leveraged cache." What??? Also, I tried to set up an indexing appointment but the link didn't work. When I emailed it, the rep just ignored my question. When I asked her again, she was like oh you have to email now, and I'd be happy to cancel your monthly subscription! Gee, they'd like that, right? No more pesky customer expecting them to do what they say and actually fix anything! I intend to a chargeback for the shoddy service they did on my site speed upgrade. I know they will say we never guaranteed a large increase, but it seems like they made zero effort to fix anything and they made zero effort to communicate their reasoning for what they did or why. Very disappointed. Save your money and go to a real company for your website.

I emailed a question when I started my trial, got a canned email response, then another email from the COO with his phone number, stating to call and leave him a message he always returns calls. I have called him 5X over 2 days and never received a call back. Now my trial has expired an never got an answer to a basic question. DO NOT USE IF YOU EXPECT TO HAVE A BACK AND FORTH DISCUSSION WITH ANYONE.

bizarre that they offer a demo/walk thru but have cancelled the appointment twice. Doesn't give me a good feeling for a trustworthy company!

I am a pro plan user and thought it would be a good idea to use « pro »services offered, namely the authority boost. After purchase (that was literally one click without letting me read more about it) I reached out to the customer service to enquire about making sure the blog articles could be written in French. Otherwise I would cancel my purchase. They confirmed and told me an expert would be in touch... little did I know. I received NO follow up and customer service - not my entitled expert - only answered very briefly never answering my questions really. 1 month later I was told nothing was done yet because they had trouble sourcing articles in French. And offered me « one more in bonus ». Here we are another month later and since then I wrote 2 times without them even getting back to me. I am furious and disappointed. I don’t know if it’s the French part of if their success is getting bigger than they are but in my opinion it is BAD customer service!!

I recencently signed up for a fully managed SEO service with Diib which cost USD1000/month. I am not sure if this is a SCAM as i have not had anything done to our website after 10days. The Dashboard that they offered shows site health, etc has not changed since i started. Alot of the fields have not changed. Has anyone else used Diib?

This is a SCAM. Absolutely terrible service. I paid $150 for their support with my site speed and after a few days the report told me they installed 3 plugins (2 for caching and 1 for image optimization) and my site speed was still POOR - 3 plugins for $150!!!!!! After I emailed again, they said they would take further look and they simply disappeared. I emailed their pro support, and crickets. AVOID, AVOID, AVOID, AVOID! Absolutely disgusted with their service.

After a test I cancelled my subscription and asked them to remove my details. The support contacted me and told me, they did both. A few weeks later I get a notification from PayPal that Diib deducted money from my account. So they didn’t delete my account nor did the cancel my subscription. Very bad service and support. And the tool itself is almost worthless.

AVOID AVOID AVOID. We used Diib services for our company - HUGE MISTAKE. They emailed us stating that we needed fixes to our website (a sitemap to be precise) which totalled over £150, so we paid thinking we were receiving legitimate advice. The developer they assigned to us said that we actually already had a sitemap! We requested a refund. We were NOT refunded the amount we paid, they still owe us money. Diib is a scam. If you have a company, don't trust Diib. Just hire a professional and save yourself the hassle.