Bohdan D.
Misleading Advertising and Poor Customer Service. Still up for Diib?
I signed up for Diib based on their promise of a DA67 backlink—an offer they prominently advertise. Unfortunately, that backlink was never delivered. Despite multiple attempts to reach out to their support team, I received no helpful response or resolution. To make matters worse, they charged me nearly £100 again without any notice, even though the core feature I signed up for was never fulfilled. Overall, Diib has been a huge disappointment. The service is overpriced and doesn’t deliver on its promises. Poor customer support and misleading marketing make this a platform I cannot recommend. Definitely not worth the investment.
Response from diibJul 21, 2025
Hi Bohdan, We’re really sorry to hear that your experience didn’t meet expectations. To clarify: you originally signed up for a diib Pro subscription in 2022 and received your free DA 60+ backlink at that time. When you returned in 2025 and subscribed again, our system recognized that you had already redeemed that one-time offer and prevented another submission. Once our team realized this was the issue, we manually resubmitted the form for you to make sure you still received the free backlink, which typically takes 7–14 days to process (as stated on our site). Regarding support, we responded to both of your July messages within 24 hours and processed your refund request on the next business day after it was submitted. We understand how frustrating it can be when expectations don’t align, and we’ve fully refunded your payment. We appreciate your feedback and wish you all the best moving forward. —The diib Team


