Dignity Memorial Funeral HomesReviews of dignitymemorial.com

Horrible experience with this company. No communication. Still waiting on a phone call from a week ago. Would not recommend anyone using this company to lay a loved one to rest. Look elsewhere. Was hung up on by "Trish" in Jacksonville. Said she had other people to talk to. Pathetic.

My dad had a $15k prepaid funeral so this should be easy correct? He had bought the plot beside my mother when she passed in 1994 and the rest of his own package. Lets start with the good. Our funeral coordinator Elijah was outstanding - compassionate, detail oriented and met all of our expectations. Went out of his way making the ceremony extra special by adding a dove release by me & my sister and hand delivering an arrangement days after a good 15-20 miles from the cemetery. Very good man. The rest is all on the funeral home and the grave site person there- Shelly. We were there 4 hrs (I know, too long for a prepaid event) due to computer issues. My brother had been in an accident 2 days prior to my dads passing and was in obvious pain while here. But no one did anything to speed up the process. Shelly argued with me about my signature & I wasn't even the one paying the additional interment fee, my brother was. I assured her, I am 50 & have had the same signature for 23 yrs since I got married. The day after loosing someone unexpectedly is Not the time for dragging a person over the coals. Shelly then took us out to view the plot before it was ready. So, we walk out to find 2 grave diggers Violently stabbing vault finding sticks into the ground looking for my mothers vault. It was horrific to say the least. Shelly's excuse (very rude, zero compassion, should not be in this industry period) said they were having a hard time finding it because the property was sold and marked differently. ( I see another review that Dignity obviously looses graves a lot) So, where my mom is supposed to be and where her headstone is, they couldn't find her vault. My brother is about to pass out from pain & the heat, its August in NC - hot. He just left the hospital the day before having 56k in facial reconstruction- his injuries were more than obvious but she showed him zero compassion. She has us stand there and watch this about 15 min until I lost it. And demand her supervisor. We had removed our dad from a ventilator the day before and now they have lost my moms grave! Shelly gets on the the phone in front of us and uses this language "we having trouble locating a vault & this family p#$^ off, I don't know what to do you better come help me" Her boss comes out with a little map. Semi apologizes, but does agree to refund the $1600 interment fee immediately due to our distress. They "say" they found her plot and had me sign a thing instead of my parents having 248 & 249 they now have 250 & 251. I really don't know if my parents are buried beside each other. Which 6 months later haunts me and my siblings daily. Then, we go back inside and Shelly brings the thing to sign with the dates of his passing for the marker. It's wrong. I tell her. She doesn't even apologize, she just scribbles it out and ask for the correct date (what kind of funeral helper is she?!) Then the marker was not set for 4 months after this disaster. When she called to see if I knew it was placed, she gave a condescending laugh, and hung up. She is mentally damaged I suppose. Again I hate to bash the whole deal because everyone else there was phenomenal. But she ruined our experience and I am still not sure at some point I will not have to find out if my parents are even buried next to each other. But that is an obviously painful thing to go through. As I write this, I cannot believe we have not sought legal council on this facility/mishandling of my parents remains and emotional distress. If Dignity Memorial and Forest Lawn had corporate address's to complain to I sure would. Looks like from all these bad reviews there is a reason they guard that information - they don't want to know & they do not care. If you go to Forest Lawn West in Charlotte NC I would avoid Shelly at all possible cost. I have emotional distress to this day because of this lady and her horrible horrible unethical and inhuman treatment of my self and family & my parents remains. She should not do this type of work because she lacks not only compassion but I don't even think she has a soul.