Diesel Auto ExpressReviews of dieselautoexpress.com

Beware! They picked up my friends car in Tennessee and delivered to WA state. The car arrived with $2500 in damages to the bumper. The driver accepted responsibility, their claims received the pictures, claim form, drivers signature accepting responsibility and it's been a month with zero response or payment! Their insurance has a $5000 deductible, DAE is responsible and refuses to pay my friend for damages. Beware!

Zero stars! Diesel Auto Express transported my car from NY to CA in December, 2025 and they broke the wheel along the way. It was not noticeable when I checked it over at delivery and signed the bill of lading, but once I drove it, the wheel rubbed and then we noticed that it was broken from the inside. The driver told me to write to their claims department on Monday, which I did (it was a late Saturday afternoon and I was beyond stressed about my broken car and trying to find a shop that would let me tow my car there). It never dawned on my to revise the bill of lading to note the damage, but if they were decent people, the driver would have instructed me to do so. He did not, and then he lied about the condition of the car and said that it had "pre-existing suspension" issues, which was not true (he drove it himself from my home to the loading point and it was perfectly fine). Therefore, the claims department denied my claim to pay for the damages and I have not been able to reach anyone since then. I have left another review to which they have responded with a willingness to "work toward a resolution", but when I followed their instructions to do this, they never responded. These people, including the driver (GT), are not reputable or honest and I do not recommend doing business with them. Drive your own car! You will be better off. They don't want to take responsibility for property in their possession.

Diesel Auto Express said my vehicle would be delivered on March 28, 2026. It was delivered 2 weeks late on April 11, 2026. Throughout the delay no one at the company was available to answer the phone. Terrible communication. They offered me $100 for a 2 week delay. Upon closer inspection after arrival I saw my car was covered with small pebbles due to Diesel Auto Express taking 4 weeks to drive across country. A terrible experience.

If I could leave NO stars I would. I am a 23 yr retired veteran on a fixed income that put my trust in Diesel Auto Express to move my truck. NEVER TRUST OR USE THIS COMPANY. I had my new truck transported from TX to WA and when I received my truck it had damage to the entire front of my truck. It took me weeks to get a hold of the company to file a claim for damages. Then there insurance company AIG rejected my claim. The estimates were $10,000 worth of damage. The contract that the transport company and insurance company used basically lets them pick any reason to damage your vehicle and not pay for it. My next step is to get a lawyer. No Company should be allowed to do business and not be held responsible for damages.

they have all excuses ready for any damage caused, no compensation at all.

The driver refused to drive close to my driveway as my car tabs were expired. The driver parked the car in a gas station lot. Gave the keys to the attendant and left my car.

One of the worst companies I’ve dealt with. They were already a day late picking up the car, and then the driver called and told me I had to bring it 20 minutes away from the original pickup location because they couldn’t pick it up where it was scheduled. If they can’t pick it up there, why offer that option and charge for it? When I explained that I didn’t have time to move the car, the driver was dismissive and acted like it was my problem. She even said, “I guess we’ll just have to reschedule the pickup,” after I had already been waiting a week. Completely unacceptable. This is the second time I’ve used them, and I’ve had the same issue both times. The customer service is terrible, and the whole experience has been frustrating and unreliable. I won’t be using them again for my businesses, and I can’t recommend them to anyone.

Horrible company hired to move my Tesla from Washington to California which is only an 18 hour route and a month later I still don’t have my car. They are aggravating they keep lying. They keep giving me different times as far as I know they took my car completely and stole it. I am considering filing a police report. Do not use them.