Our experienced and friendly customer service staff is here to assist you! We will guide you every step of the way in selling your diamond, answering all your questions and offering sound advice.
Diamond Lighthouse (diamondlighthouse.com) has 64 customer reviews on Five Star Index, with an average rating of 5.0 out of 5.
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Jewelry & Watches · Huntington, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · Brooklyn, New York
Excellent
64 approved reviews, newest moderated first
April
It has become a rarity these days to find excellence in customer service but then I had the privilege of working with Ms. Melissa. She handled my transaction with the utmost grace and attention. The experience was a pleasant one and MELISSA IS THE TRUE GEM at Diamond Lighthouse. Thank you!
Colleen A.
My experience was wonderful. Melissa Hill was very efficient, professional and expedited the sale of my diamond ring. Thank you, Melissa!
Kari D.
The customer service I received while selling my pendent through Diamond Lighthouse was top-notch from beginning to end. Melissa Hill did such a great job updating me as new offers came in to sell my diamond. I was also very grateful for the daily emails letting me know she was there for me if I had any questions. The whole experience was seamless and easy from beginning to end. Many thanks to Joe Leone for recommending your impeccable services!! I'll certainly be back without hesitation. Thanks, Diamond Lighthouse!!
Jacki C.
I know we all deal with many companies and organizations and interact with many of their employees in so many diverse situations. Rarely do we take the opportunity to acknowledge those who truly make a difference in our lives, simply by just really caring for those who seek out their services. I am a 64 year old single woman who got divorced three years ago. Without going into too many personal details, my husband had gotten us into such major financial difficulty, because of so many deals that he had pursued, and that were unbeknownst to me, that when I moved out of the home we shared, there was little left of the estate that my parents had left for me; that they worked so hard to give me to keep me from worrying into old age. They would be "spinning in their graves", as the saying goes. I did have some of my mothers' cherished jewelry items, and I had no intention of selling them unless it was absolutely necessary. Well, things had escalated and it turned out that I was possibly going to lose my new home because I just couldn't keep up the payments since he had not paid me what he owed me. I am a devout Catholic and I prayed for an answer. I awoke one morning recently, after much prayer, and I was compelled to seek out a possible way to sell my mom's diamonds. I found, with God's grace I know, Diamond Lighthouse. From the very first contact I had with Mary Urena, I just felt so at ease and she was so helpful walking me through the steps I needed to take to get my diamonds to NY and to go through their process to sell the gems. I was very concerned to put such valuable items into the hands of strangers, the postal service, and anyone else for that matter. But the professional way that Diamond Lighthouse has walked me through the transaction, the way they convinced me that they were looking out for MY best interests, the way they kept me abreast of the ongoing showcasing of the gems, and then the immediate payment that was received after the sale just wowed me! I cannot recommend, any more highly, Diamond Lighthouse, and Mary Urena, and all of the staff including Stephanie and Melissa, and all the employees with whom I was so privileged to work. I hope that if I ever have the occasion to sell more gems, or if anyone I know has the need, that Diamond Lighthouse, and Mary, are there to assist! May God bless them all.... Jacki Cook
Richard S.
I worked with Melissa and she made the process quick and simple. Each step of the process was explained, completed quickly and efficiently handled. I'm very happy with the service and I highly recommend this firm.
DF E.
From the first communication with DL Mary explained step by step how the process worked and the next steps. I was happy with my offer which I was about to accept when a larger offer came in at the last minute. After accepting my check was at my doorstep 2 days later. Beginning to end - Great Experience!
Joel K.
We were very happy with the service and the price we got for our diamond... great service and extremely reliable. I would absolutely use them again...
Patrick
My experience with Diamond Lighthouse was relieving because of how well everything went. I was pretty skeptical to the whole process but I gave it a try and it went very smoothly. I have to give the credit to my representative Mary, she was the epitome of professionalism and was on the spot with everything that I needed assistance with. Mary, thank you very much. I was hesitant to the aspect of finding a buyer but they managed that part very well and quickly. I am happy to say they were able to solve my problem of selling my diamond.